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  1. vampirej

    Get Info Loop Hell !

    Great, at least it works! Sounds like you worked it all out after all... LOL. Sorry, I was assuming that you were using ICM at the beginning. Good luck mate.
  2. vampirej

    Get Info Loop Hell !

    Ahhh... makes sense. Caller dials 88xxx, translated to 3100, goes into the script, and play prompt, but it tried to place a call on CCM, CCM translates it again, putting the call back to 3100, and so it goes round and round... To prove it, you should be able to find the relevant calls within...
  3. vampirej

    Get Info Loop Hell !

    No worries, I wonder if you have used the wrong step. Rather than using Call Redirect, have you tried Place Call, with the same variable gathered at the beginning?
  4. vampirej

    Get Info Loop Hell !

    Looked at the script, and can see where the tight loop occurs. The Call Redirect is pointing back to Get Contact Info. When this ends, I assume you go back to ICM? I'd suggest you set a variable after Call Redirect, and pass this variable back to ICM, perhaps a label? Sorry, without knowing...
  5. vampirej

    Get Info Loop Hell !

    Will have a quick look...
  6. vampirej

    Get Info Loop Hell !

    Are you referring to a routing script, or IPIVR script? Could you try exporting it and attach here?
  7. vampirej

    Historical Reports for Script Forwarded Calls

    why don't you put a CallType node in front of each label node. That way, you could just simply run a report against each CallType.
  8. vampirej

    Block Call on the voice Gateway

    I think what you have there is for outgoing. mind if I ask which GW you are using? Is it 6508 / CMM or AS GW? I don't think the translation part is what you are looking for. There should be some pots that you need to configure. Let me try to dig out something and see whether I could provide more...
  9. vampirej

    Block Call on the voice Gateway

    Need to double check, but you should be able to do so by dial peers and pots. Look at the configuration on the GW, and you should find the relevant dial-peers for all of your other calls. In there, you should be able to specify the CLI, and if you don't map that CLI to any dial-peers, the call...
  10. vampirej

    Block Call on the voice Gateway

    Depends, what are you trying to block? ALL calls from the outside world? Don't see that being the case. If you are trying to block calls on certain circuits, why not configure the trunks to be made outbound only?
  11. vampirej

    Need to set up Announcements to inform callers of postion in Queue

    I think someone else has asked this before, the way I used to do it is to query into the Router Current Queue time, and put it into a variable, which then passed into the IPIVR / IPQM, to play the announcement when the call is queued. Hope this helps.
  12. vampirej

    Post- Routing in a pre-route design

    I think you need to enable that feature on the PG first though. Read up on it and see if it works. Trouble is, i can't see how you could put the call back to the Network IVR, without using Blind Network Transfer.
  13. vampirej

    Post- Routing in a pre-route design

    have you enabled NetworkTransfer in the script, it's worth looking into. Bascially, what this does is that the NAM will take back the call and another call made to the IVR. Looking at what you have, it seems that this is the only way you could put the call back to the network IVR. Unless you...
  14. vampirej

    Post- Routing in a pre-route design

    right, so from what you are saying, you take the call into post routing, but need to go back to periphonics, is this network IVR? It sounds like you are "trumboning" the calls a bit~~ How did you route the call into Avaya via ICM? You look for an agent, or simply returning a lable? Once the call...
  15. vampirej

    import config from icm5.0 to ICM 7.2.7

    No. You'd need to run EDMT against awdb first.
  16. vampirej

    Post- Routing in a pre-route design

    Is this multisite deployment, or a single site? I'm going to take a wild guess here, so you have your IN connecting to the SS7 INAP, through to the Routers, into ICM, picks the agent, then lable sent back to IN and calls go directly onto the ACD right? If that's the case, I can only see that you...
  17. vampirej

    ICM - Selection of a queued call

    I think you could tackle this in 2 ways. When the call arrives, you can set a call variable to say, 1, for sales calls. That variable could then be passed onto the IP-IVR script for reference. Then in your Queue to SG node, you could perhaps specify the condition to if callvariable is = 1, and...
  18. vampirej

    ICM - Selection of a queued call

    One way to do this, without touching priority, is possibly using subskillgroup for the agent. Another way is to alter the script to check for DNIS, if the DNIS matches the sales call, you could route to sale SG first, then support SG, and visa versa for support calls.
  19. vampirej

    McAfee v8.5i not updating

    do you know which version of agent are you running on these boxes?
  20. vampirej

    IPCC 4.0

    you could use Router Queue Time Now as a variable in your IVR to play the current queue time, and ask the caller to either hold or press a digit to continue.

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