CRS Scripting neophyte needs assistance configuring "estimated-wait-time" script for call queues that would also give the caller an option to remain on hold or get a call back after a determined amount of time in call queue.
you could use Router Queue Time Now as a variable in your IVR to play the current queue time, and ask the caller to either hold or press a digit to continue.
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.