Need to set up Announcements to inform callers of postion in Queue 1

[rodge1]

Being fairly new to ICM , I have a requirement to set up an anouncement witin an ICM script to inform callers of their place in the queue.
Any advise as to how to do this would be gratefully received.
Thanks

 

[vampirej]

I think someone else has asked this before, the way I used to do it is to query into the Router Current Queue time, and put it into a variable, which then passed into the IPIVR / IPQM, to play the announcement when the call is queued. Hope this helps.