Search results for query: *

Quick update - went to site on 2nd Aug 1. Re-formatted and recreated SD Card 2. Changed LAN 2 IP address 3. Changed DATA port LAN 2 was connected too - customer had already thought they had done this but hadn't 4. Changed patch leads from LAN 2 port and corresponding DATA switch port LAN 2 port...

Thanks - TTT and budbyrd - will try that and update - have a great weekend

Being assured that IP address is out of the DHCP range by customer IT (worked with them along time and they do know what they are doing) and again the IP assigned to WAN port has not been given to another device. Plus when the issue happens I do not get a PING response would have thought if an...

Hi, Hope someone can help out there - thanks Have an IP500V2 been installed for years (2016 upgraded 2019 SIP trunks added) running 11.0.4.0 Build 3 software and the WAN port has developed an issue that it will not respond it just stops working????!!! Set up LAN 1 has 100 IP phones and SIP...

Hi All, I have a OS7100 - V4.70, which has 1 IP Phone a dozen Digital phones and 3 x SIP 3rd Party cordless phones (Gigaset N510) these were installed recently to replace Samsung wifi phones. The issue the customer is having is that when any of the SIP cordless phones calls the IP Phone it...

Thanks for the posts, got it sorted yesterday it was file owner and permission issue that I needed to resolve. Thanks again

Hi All, Upgraded IPO500v2 to 11.0.4.3 plus Windows VM and took the opportunity to install App Server to support VM on Virtual machine. All looked good and no issues (so I thought) but it has come to light that no new voicemails are able to be left. I have in the short term reverted back to the...

Thanks Derfloh, network guys sorted the Fortinet and all sorted - think it was NAT

Hi all, Having a problem getting 3x1608 phones working on DATA LAN Details are IP500v2 11.0.4 LAN 1 - 192.168.42.1 DFG - 192.168.42.254 (Fortinet) DATA LAN 192.168.100.x DFG 192.168.100.254 (Different interface on Fortinet) Routing between the subnets if fine can access system via manager...

Had this on Tuesday, ended up doing a repair on manager (windows control panel) install and all worked fine after that

Hi All, On getting access to the remote machine with SSA and Monitor, I could see what was happening. There was a system shortcode +44N, when I created user shortcodes +44N / 0Ns0123456789 it worked as it should

Hi All, Not sure if this can be solved or there is a work around, so any suggestions would be great thanks. Site 1 IP 500v2 7.0.12 ISDN 30 Site 2 IP 500v2 7.0.12 ISDN 2 / LDAP Directory Import SCN between sites 1608 handsets all correct firmware for 7.0.12 Some users have moved from Site 1 to...

Thanks Okkie, for the replay FQDN's only resloving to external IP not local IP, No split DNS set up Will change XMPP to IP rather than FQDN and test *17 also gives no Audio thanks again

Hi All, Thanks in advance for any help, as I feel I'm going round in circles IPO Office 9.0.4 / VMPro 9.0.4 / 1XP 9.0.4 - All levels for 9.0.4 Licences - Power User The 1XP mobile works fine expect when trying to use the VoIP app - registers and looks good but no Audio. Can See clients...

Hi All, Have completed system move and upgrade to latest level 9 sp4. IP500v2, 1XP & VMPro Customer used to be on Level 7. Fresh install of 1XP server and VM on new sever 2008R2. On users machine de-install of old Call Assistant and install of new call assistant. 3 issues I'm having 1. CA log...

Thanks for the replies - much appreciated.

Hi All, Can anybody confirm the correct firmware for 9611G handsets on IPO500V2 Level 9 sp4. The TB 171 does not list the 9611G. The Handsets do appear to work ok (change over on Saturday), not on site now, but think they are running 6.4.0.14 will double check tomorrow. Handsets currently...

Thanks wireman50, yes I thought that would have covered my issue but have already tried that and did not make a difference, the call forward failed and HIPCOM advise I was still passing the external number. Thanks again

Thanks, spent a lot of time reading and re-reading help files, Jrgood0852 - does the call forward external work on your system? ie MCD6SP1 with HIPCOM trunks does support call forward external so I have a site/setup issue rather than a system/bug issue. Thanks

Hi All, I have a Mitel 3300 MCD 6 SP1 (12.0.1.24) with a HIPCOM SIP Trunk, all works fine except call forward external, it does work if I call from an internal extension to anther that is forwarded out but not from an external call. COS is all ok and HIPCOM are receiving the call but rejecting...