Hi, Hope someone can help out there - thanks
Have an IP500V2 been installed for years (2016 upgraded 2019 SIP trunks added) running 11.0.4.0 Build 3 software and the WAN port has developed an issue that it will not respond it just stops working????!!!
Set up LAN 1 has 100 IP phones and SIP trunk - all good no issues
LAN 2 (WAN) in customers DATA LAN with connection VMPro (App server / Virtual machine) correct software levels for 11.0.4.0 Build 3
Customer know there's a problem when the Auto Attendant stops working and they can not dial *17, I can access the VMpro via the client and get into the app server so I know the issue is not there.
When the problem occurs I can not ping the LAN 2 address from the DATA network, or gain access via Manager, Montior or system status (not a routing issue) this has been going on now for 3 weeks we have replaced the IPO500V2 CCU as I thought it was a failing LAN port. The DATA port on the switch has been changed, everything has been rebooted but the issue is still occurring and becoming more frequent. Nothing appears via monitor just contact lost.
To get it back up and working customer does a soft reboot of the DATA switch port it is plugged into and or just unplugging the patch lead from the LAN 2 clears it for a while. It can be working again for hours or today 20mins before the issue happens again.
Next steps I can think off are re-creating the SD Card / upgrading to the latest 11.0 level but has anyone else had a issue like this??
Thanks in advance
Have an IP500V2 been installed for years (2016 upgraded 2019 SIP trunks added) running 11.0.4.0 Build 3 software and the WAN port has developed an issue that it will not respond it just stops working????!!!
Set up LAN 1 has 100 IP phones and SIP trunk - all good no issues
LAN 2 (WAN) in customers DATA LAN with connection VMPro (App server / Virtual machine) correct software levels for 11.0.4.0 Build 3
Customer know there's a problem when the Auto Attendant stops working and they can not dial *17, I can access the VMpro via the client and get into the app server so I know the issue is not there.
When the problem occurs I can not ping the LAN 2 address from the DATA network, or gain access via Manager, Montior or system status (not a routing issue) this has been going on now for 3 weeks we have replaced the IPO500V2 CCU as I thought it was a failing LAN port. The DATA port on the switch has been changed, everything has been rebooted but the issue is still occurring and becoming more frequent. Nothing appears via monitor just contact lost.
To get it back up and working customer does a soft reboot of the DATA switch port it is plugged into and or just unplugging the patch lead from the LAN 2 clears it for a while. It can be working again for hours or today 20mins before the issue happens again.
Next steps I can think off are re-creating the SD Card / upgrading to the latest 11.0 level but has anyone else had a issue like this??
Thanks in advance