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Is it possible to use TAPI to control phones that have failed over to a Secondary IPO Server Edition? I'm using TAPI in 3rd party mode with CTI Link Pro license I've tested using the dialer.exe app in Windows but the app only lists the permanent extensions configured on the Secondary IPO and...

How many DevLink3 connections can be made to a single IP Office Server Edition where real time event stream call info is available? The IP Office Server Edition can accommodate a maximum of 5 CTI link sessions with multiple CTI controlled users per session, but is real time call info available...

Hi Does anyone know what is the default password for the service user DirectoryService ? Thanks

I am trying to get a custom screensaver file to display on 9608G phones but not having any luck. I have the 46xxsettings.txt file amended with SET SCREENSAVERON 2 and SET SCREENSAVER logo.jpg The phone does appear to download logo.jpg as the file path shows up on the screen after the phone gets...

Here's Avaya's solution to this https://support.avaya.com/ext/index?page=content&id=SOLN310231&group=UG_ENTITLED_CUSTOMER Solution: SIP service provider is not sending the "display name" information. Contact your service provider to modify the SIP line options and send the display name...

Yes it is running 10.0 SP4 This issue only happens on picked up calls. Incoming calls answered in a usual way do not get this problem.

This issue only started happening after upgrading the IP500v2 from 9.1 to 10.0 When an incoming call is picked up using a CALL PICKUP MEMBERS shortcode the incoming CLI displayed on the phone shows the entire FROM information including the @ipaddress part on the telephone's display. Is there a...

Bad router means that the phone is not able to communicate with the default gateway IP address that it has been given. How are your phones getting IP information, from DHCP or statically assigned? You are also seeing "discover IP address of IPO" because the phone is unable to communicate with...

Hi I have 2 x ASBCEs (software ver 7.0) being used to secure SIP trunks to two separate IP Offices at separate sites. The SIP trunks are supplied to each site in an active/passive mode. This is supposed to allow all inbound calls to target the primary active SIP trunk initially. If for any...

You have two options 1. Present your LAN2 port onto the 192.168.2.0 network 2. Use a Layer 3 capable switch to handle routing between the two networks. ***This is the preferred method*** You can present your LAN2 port onto the 192.168.2.0 network if you only have a very small amount of IP...

I managed to find it here https://support.avaya.com/downloads/download-details.action?contentId=C2015824142707280_1&productId=P0541

I need to deploy a virtualised WebLM server in order to license a virtual ASBCE. I can't find the OVA file on Avaya's support website. Does anyone know where I can get hold of the software please?

Thanks but I can't seem to find any callflows there, only seems to be wav files. I must be missing something. Could you please confirm when you get a chance and let me know.

Thanks slamminhammo for the training material, it was really useful. I found that there was no Web collaboration service installed on my Application Server so I had to manually install the service and Web Collab started working. I am not yet totally out of the woods on this one as I still have...

I have a problem with trying to get Web Collaboration working correctly. The system software is version 9.1 SP3. There are 55 users and 75 web collab licenses. There are also enough Power user and Office worker user licenses to cover all 55 users. The problem I get is only the users set as...

Where can I get D100prov.txt file please? It's not on the SD card or in my Manager folder Thanks

We have recently taken over maintenance of a Server edition system. As as part of the transfer process I changed the Service user login credentials through Web Manager and synchronised the security database successfully. I am able to login to the Server edition primary & secondary server as...

If it works on the company wifi then the connection is possibly not going over the internet just the local LAN. Do you have a FQDN resolving to the correct public ip address? Do you have the correct ports forwarded through the firewall and are they forwarding ALL public traffic? If it works...

Not an option to use a seperate firewall, must use IPO's firewall.

I have an IPO with it's LAN2 port connected directly to a public ip address and need to configure a firewall to block everything except SIP. Does anyone know what settings I need to configure on the Custom tab of the firewall profile?