I have a problem with trying to get Web Collaboration working correctly.
The system software is version 9.1 SP3. There are 55 users and 75 web collab licenses. There are also enough Power user and Office worker user licenses to cover all 55 users.
The problem I get is only the users set as Power users get the Web collab element in One-X portal but the Office worker users don't.
Every user has the Web collab option ticked on. Help files say that either Power user or Office worker users can use web collaboration with a web collab license.
Am I missing something ? I can't find much in the tech docs about installing and configuring Web Collaboration.
Any help appreciated.
The system software is version 9.1 SP3. There are 55 users and 75 web collab licenses. There are also enough Power user and Office worker user licenses to cover all 55 users.
The problem I get is only the users set as Power users get the Web collab element in One-X portal but the Office worker users don't.
Every user has the Web collab option ticked on. Help files say that either Power user or Office worker users can use web collaboration with a web collab license.
Am I missing something ? I can't find much in the tech docs about installing and configuring Web Collaboration.
Any help appreciated.