Search results for query: *

Hi, Has anyone managed to get the Call Pickup alert to work on the One X Commmunicator? In the same vein, has anyone managed to use the Enhanced Call Pickup (visual alert) on the One X Communicator? the pickup key seems to work fine in that if a colleague's phone is ringing and the pickup key...

I have found a solution so thought i'd post it just in case others would like to know. I entered the VDN extension into the night service field within the tenant form and now 0 goes through to the attendant vectoring VDN rather than going straight to the attendant group. Apple Tree Education...

Thanks for the suggestion, the only issue is that this is a multi-site (about a 100 sites). the 0 for each site needs to go to the local reception phone. i'm a bit hesitant about changing the dial plan at this stage. I thought the Tenant Attendant vectoring VDN was supposed to overcome this? I...

Dialed Total Call String Length Type 0 1 attd 1 7 ext not sure if this comes out correct but basically: dialled string - 0 total length - 1 call type - attd thanks ash Apple Tree Education specialising in Avaya and Cisco IPT...

I am trying to configure the 0 option to route to the attendant vectoring vdn for a particular tenant however when running a trace, the call is trying to go to the attd-group rather than the attendant vectoring VDN. I was under the impression that if this field has a VDN number filled in, calls...

hi, i have a question reqarding agents which make an outbound call whilst in the available state. I was under the impression that if an agent made an outbound call this wouldn't change their queue position however my client believes this is pushing the agent to the back of the queue. Could...

I have a 9608 phone which is not displaying the aux reason names. I have attached the name under the 'change reason' command and I have restarted the phone to see if they will pick up the name but the display still shows auxwork 1 rather than break. is there anyway to push the aux name to the...

Could you be a bit more specific? The phone needs to be able to display the non geographical number but only display ddi when calling emergency services. I understand how to set up the non geographical number in unknown public numbering but how do you specify a different number when calling...

I have a customer that currently displays an 0845xxxxxxxx number when they make a call. however they need to display the correct DDI number when the emergency services are called. I understand this is possible but am unsure how. any advice where I would set this up? Apple Tree Education...

As far as I am aware the pickup key will pickup all calls coming into the group regardless of the type of the call. Is it possible for it to only be able to pickup Non ACD calls? So if an ACD call comes into a pickup group, the pickup key will not flash but if a direct call comes into one of...

Problem resolved. It looks like 96xx firmware 6.2.3 had a lot of changes for headsets I have gone through the administrator guide, Avaya have included a few controls into the Settings file from SP2. I figured out the issue and manage to get this working with SP3. Please modify the...

I have a customer who has 9611 phones with an expansion module and jabra gn9330 headsets. the headsets are working absolutely fine and i can make and recieve calls through the headset. The expansion module is also working fine. The issue i have is when I press the in-built headset key on the...

Yes that was my initial thoughts and was hoping to avoid that as they have quite a large DDI range. Doesn't look like there is an easy way to do this. thanks for coming back to me anyway.... Apple Tree Education specialising in Avaya and Cisco IPT Training www.apple-tree.co.uk

I have a customer who is a call centre and recieves calls from several countries. They have purchased several DDI ranges, one for each country they look after. They have extension numbers within each DDI range that are not programmed or attached to any object on the Avaya. They would like to...

Hi, I have recently had a customer accidently delete a report which I had created for them using Report Designer. I have 2 questions: 1) Is there anyway of recovering the deleted report? 2) Is there a way that I can backup reports that I have created to avoid this happeningn again in the...

Why don't you set up the main number as a VDN going to a skill and then agent. The receptionist can log into that skill as an agent if you programm the appropriate login buttons on the console. If a caller calls the main number and is routed to the console via the VDN > Vector > Skill > Agent...

Hi, I have a customer that would like to have a space in between some of the feature buttons programmed on his 9611, however unlike the old phones, if a feature is removed from a key in an IP phone, it shoves the rest of the keys up, effectively eradicating the gap on the phone screen. He...

Yes, I thought that too. I used the standard CMS calculation 'Calls Waiting'. the only thing is, is that it is summed across several skills. I then tried the single database item 'Calls queuing' as i thought it might work on a single database item but that doesn't seem to have worked. It...

Hi, I have been asked to create a simple wallboard report for a plasma screen which details the real time number of calls waiting across a number of skills. They would also like threshold settings on the total number of calls waiting. I can achieve the report to show the number of calls waiting...

Hi, I would like to do the same thing for one of my clients and would like to explain to the engineer how to do this. however i'm not too familiar with the settings file although i have skimmed through it. Whereabouts in the settings file does the FBONCASCREEN have to be detailed so that we can...