Console - day calls 1

[Montero84]

Hello!

Is there a way to configure a console to route calls to another extension after a X number of rings? I know attendant can press "night service" button to transfer calls to a different destination, but it happen that some times attendand walk away and forget to press that button. So, I think it's not possible but was wondering if there's away to route calls to another destination after a number of rings. Thanks in advance!

 

[wildcard100001]

I have the same question.. once you queue to the attd-group, I can tell via trace the call leaves vector processing.. It appears to be stuck on the console until answered or they hang up. I'd also like the option move the call elsewhere after x amount of time.

Thanks,

Wildcard

 

[ashwebster]

Why don't you set up the main number as a VDN going to a skill and then agent. The receptionist can log into that skill as an agent if you programm the appropriate login buttons on the console. If a caller calls the main number and is routed to the console via the VDN > Vector > Skill > Agent, 'Redirect on no Answer' (RONA) can be configured to route the call back to another place.

Thanks Ash

Apple Tree Education specialising in Avaya and Cisco IPT Training

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[wildcard100001]

That is a good option...

thanks,

Wildcard

 

[Montero84]

Ashwebster, Thanks for the advice. Do you have an example for this vector? Thanks!