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Is there any way that an ACD supervisor can log in/log out an agent? I have a site with ACD agents in a separate location from the supervisor, but they are on the same PBX.

Has anyone restarted an application in the signaling server using CLI? I cant access Element Manager or the servers web page directly but, I can log in with my credentials through the serial port. I would rather try restarting the applications through the CLI first before I need to reboot the...

Hey everyone. I'm upgrading the My CallPilot server from Release 4 to Release 5. When I'm installing the new My Callpilot software, will the Message Forwarding Rules in the CallPilot still work? Thanks

It worked!!! Thank You

I'm upgrading the firmware right now. I'll let you know what happens.

All, I have two MGC cards that are giving me fits. When I direct connect to them on Port 0 and type Ctrl oam or Ctrl ldb, I get no respose. The part that gets me confused is that I can Ctrl I and get the -> prompt there. Any thoughts.

COT route with no trunks built on it. I know it's a generic answer, but that's all it is.

Thanks for the reply Whykap. Unforunately, I read the manual you suggested a couple of weeks ago, and during meetings on how the company wants to utilize this product, the "decision makers" like to have a visual of what the person who is sheduling the meetings. It seems silly to try to...

Hello everyone, I work in a Nortel heavy enviroment, and my company has purchased a Call Manager (6.0) along with a MeetingPlace Express (2.X). Our plan is to use the CM only as a gateway to use the MPE for it's conferencing capibilities. The company is only using the voice portion only...

No, if a call comes in you can answer it.

Reset the cards. I had the same thing happen to me when I had a PBX lose power. Once I brought the cards back up everything worked fine.

Ld 17 REQ chg TYPE cequ TDS CONF DLOP X and then the loop number. Make sure you delete all trunks and "DCH if needed".

ld 20 req chg type 1120 tn echg yes item key 54 nul

I have a couple of routes that that work and I dont have any dialtone or dialing issues. The dial tone is recieved from the Cisco router in my case. CUST 0 ROUT 1 TYPE RDB CUST 00 ROUT 1 DES TKTP TIE M911P NO ESN NO CNVT NO SAT NO RCLS EXT VTRK NO NODE DTRK YES BRIP NO DGTP DTI ISDN NO...

What is the vintage of your MC32 cards? AA, AB, BB?

Hey guys, I’m a phone guy trying to help a friend set up here TM-U220 printer on there network, sorry if I sound like an idiot and I don’t know everything. They have one Printer set up via USB to a terminal on the main counter. Now, they have a second (Kitchen Printer) TM-U220 printer with a...

I INI'ed the PBX and everything cleared up. Thanks guys

I have one... I use it for my quarterly and semi annual checks for my customers. Give me a call..

Fletch, I decoded the Hex, but I still don't fully understand what is going on. Call Register: 00332521 Main PM: DIALING AUX PM: NARS_CALL Orig Type: TRK_UNIT Term Type: TRK_UNIT Orig TN: Use LD 32 to Convert TN H.1514 (TN 2 5 tie trunk) Term TN: Use LD 32 to Convert TN H.0000 Queue...

Originally I received a ticket stating that “My MWK is not working.” I checked the build of the phone and made sure the VM had the MWK checked. I noticed Bug5013 system messages when I made test calls. Also, if I dial Messaging DN, I can leave a Voice Message. When I call the customers DN...