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hi it depends on number of TDM channels you currently have and number of agents/extensions. With voip are you going passive or active?

hi are you seeing any results for any users? are u using a filter ie specific user have u run for all say last 24 hours? where are u running tool from standalone or supervision? have you checked the sql and nice_audit database the table is called audit_msg is there any thing populated as...

hi have you updated the client side software? are there errors on sam server or mml?

hi the next version is 4.1 and its expected june/july 2011. many new features such as privacy control. sign up to nice university via extranice and see presentation

hi, could you post the call server and driver log off interaction server? also make a call and tell us time of when test was completed so we can cross reference in log

MFAS Loss Of Multi-Frame Alignment Signal

hi what version of nice is it, ie 8.9 or perform?

hi, ok could be a number of things. heres what i would check. 1. check mapping on logger def tool on cls and ensure it has recent and update extensions listed and they correspond to there extension 2. log into nice monitor and check status of channels and if channels dont show ok then check...

could u elaborate? what do u mean torch logger? is this a 8.9 or perform system? is inserter\trs installed?

run setsecurity again and ensure app server name is in trusted websites also double check .net version

check network security settings and also internet exporer settings and user rights of logged on profile

i would check smtp setup on iis on sentinel server. refer to sentinel install manual

hi when you say you changed device did you use a new tape or did you change drive. did you double check jumpers on new drive and ensure it was same as old one? did you install the HP dat72 drivers fromm extranice? what service is logger on. have you checked the cables/cpu to see if issue is...

what version of NICE are you using?

create a sql script for the relevant agents to reset the archive flag of there calls in database. then create a rule to work in past with the new retention you wish to have.

hi download 9.06 sp5 from here and install https://www.extranice.com/EIS/Products/Versions8x/Pages/default.aspx

MEGARAID TROUBLESHOOTINGhttp://www.mediafire.com/?u68kafhb1kp66xx

all the latest drivers for nice call focus III can be downloaded here https://www.extranice.com/EIS/AdditionalResources/Pages/DriversToolsandUtilities.aspx

hi 9.06.02 is an old service pack. i would load latest which includes this hf its service pack 5 can be downloaded from extranice. etai driver is installed as part of logger setup. If you could send us the log from d:\ntlogger\logger\log latest one post a reboot?

tnice is right