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OK. I spoke with a colleague of mine who knows the Definity system and he told me that the system has 2 CLANs, but the one I sent you is the one used to communicate with the IPOs. Also he told me that the Definity has 2 IP trunks used to communicate with the IPO's. Now, here is GMT+2 and...

Thanks for your post. Your help is really being appreciated. Now for the info you requested: System: G3siV11 Software Version: R011i.03.1.531.0 01C14 IP MEDIA PROCESSOR TN2302AP HW20 FW102 01 02 03 04 05 06 07 08 01C15 CONTROL-LAN TN799DP HW01 FW016 u u u u...

Hi, I have a client with 2 different IPOs 406 V2 and a Definity system. All systems are in different cities and for 3 years now, they have been communicating with each other via IP trunks with no problems whatsoever. 3 weeks ago we decided to upgrade the 2 IPOs to version 3.2(54), (they were...

Hi, In a client's IPO 406 V2 firmware 4.0.5 I have the following problem. If you make an outside call, before the call is answered, you cannot put that call on hold. If you try to answer another call or try to transfer the call before it is answered the call is dropped. My company is using a...

Thanks for you answer and sorry for the delay for mine. Ok I enabled centralized voicemail and I configured SCN. Now as soon as possible, I will go to the "remote" site and see if it is working (the remote site hasn't opened yet, so I cannot ask an employee there to help me). Now if the problem...

Hi, I have a problem with 2 IPOs 406V2 and a shared installation of VMPro. The IPOs are in different cities, both upgraded to v4.0.5 firmware and both communicating with each other via IP trunk with no problem. Now the client wants to share a VMPro installation (also v4.0) between the IPOs. So...

The original file has been named calls.csv. Every SMDR is being reported immediately. Every day or around every day, (I am not exactly sure) the file is being automatically backup ed and renamed (ex. calls_30_3_2007.csv. I have not managed to find how to configure the backup function, and no...

When you upgraded the system, did you do it in steps. For example 2.0.99 then 3.0.99 then 4.0.5. I know that especially 406 needs to be upgraded in steps, because with each different version, there are differences in the memory allocation of the system. The intermediate versions can usually be...

Hi, I have a problem with Delta Server 5.0.23. We have installed it to a client, and we use a software for reading the SMDR file of Delta Server and charging calls accordingly. The problem is that while Delta Server service is running, the *.csv file used for call logging is inaccessible...

Exactly, the lines weren't clearing after the participants hung up, so I decided to forward the 2 lines through the provider :) As far as I know this is not a problem of IPO, but certain providers don't provide a release tone for PBXs to clear analog lines.

Yeah, I thought as much. I asked the IT guy to check the network and the PCs for problems, ans in the meanwhile I edit manually all the settings, and folders for every user's phone manager.

Don't tell me that it is the (Allow analog trunk to trunk connect) check box in the analog trunk, analog options tab? If it is no I have not checked it. Should I?

Hi, I have a problem in a customer with phone manager. In the beginning the customer was using phone manager version 3.0 and they were having strange problems. In the morning when they were turning on their PCs their phone managers were logging in each time as a different user and they had to...

Hi everyone, I have a peculiar problem with a Small Office IPO v3.2(54). This system has two analogue trunks and 4 digital extensions. The trunks both ring to ext201 and all the extensions share them for outgoing calls. The problem I have is the following: If I try to forward the 201 extension...

I used manager v2.0(16). The problem was that because the telephones firmware was much newer than the available through manager, the phones didn't downgrade. Anyway I managed to downgrade the telephone firmware by reseting the telephones (*7378#) after which the telephone accepted the older bin...

Hi everyone, I have the following strange problem with an installation. The client is running a 406 IPO firmware 2.0(16) and they have several 4602IP telephones working perfectly. For some time now we have been trying to install two additional 4602SW IP telephones. Although the IP addresses are...

Hi, I have been experiencing a strange problem with a new installation. The client has 3 ISDN BRI lines connected to PBX configuration. The system is an IP Office 406 v2 version 3.2.17 with a 16 port analogue expansion cabin. There is a 2420 telephone and 5* 2410. Also there are 4 FAX machines...