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  1. theavayaguy

    Holiday Coverage

    ewaaijenberg, Did you denote the holiday table # in your coverage path? Did you set both inside and outside caller column for Holiday Coverage = Y?
  2. theavayaguy

    Check Skill Step in Vectors

    dallas1, With check skill 2 pri m avaiable agents > 0 will never queue to skill 2, once the condition "available agents > 0" becomes true, that one available agent would get the call directly. According to the CentreVU Check step, Interactions section of the Call Vectoring/Expert Agent...
  3. theavayaguy

    Read txt, Text file into VBA, search for strings, concatenate strings

    PHV, Simply brilliant, it does exactly what I needed. Thanks. Happy Holidays! theavayaguy
  4. theavayaguy

    Read txt, Text file into VBA, search for strings, concatenate strings

    A) I have a text file which is appends the same report file for one day. The day/time of the report is written as the header to each report. Here is a snippet of the report file named myfile.txt: 12/22/2006 10:10 AM - Data Export Voice System name: my pbx - Reports - SYSTEM...
  5. theavayaguy

    Forwarding Attendant's Calls

    Is your "night" destination a phone set programmed with an X port? If so, you could setup "time of day" coverage on that x ported station. You instruct the attendant that when they walk away to press the night button. The time of day coverage could then be setup during 9am to 5pm Monday to...
  6. theavayaguy

    Call Master IV - Conference multiple extensions oddity

    This may happen if Sarah's phone does not have three call appearances. I believe another call appearance would be required to complete that conference call. Just a hunch
  7. theavayaguy

    Caller ID

    pj518, Do you have Send Calling Name = Y and Send Calling Number = Y on the tie trunk group form?
  8. theavayaguy

    turn on autoattendant remotely?

    nhdjoseywales Do you have an attendant console, or some main phone which someone press a hunt-ns button, or trunk-ns button on? Sometimes the above is programmed (on pbx side) to allow your incoming calls to be redirected to an automated attendant in Audix. When callers dial into your company...
  9. theavayaguy

    Read input from txt file and concatenate two strings

    I have this file: ---------- REPORT_DISP_CAP__12-22-2006.TXT 12/22/2006 10:10 AM - Data Export 12/22/2006 10:38 AM - Data Export 12/22/2006 11:08 AM - Data Export 12/22/2006 11:38 AM - Data Export 12/22/2006 0:08 PM - Data Export 12/22/2006 0:38 PM - Data Export ----------...
  10. theavayaguy

    AVAY IP Agent question.

    salhaddad, IP Agent already has a feature built into it called "Agent Greetings" which will playback to a caller a prerecorded wav file from the agents desktop. Both parties can here it. Read more about it here. http://support.avaya.com/elmodocs2/ip_agent/r6_0/TAPI_Installation&UserGuide.pdf

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