I have a call queued in Skill 1
When you are doing a “check skill 2 pri m if available-agents > 0” does it “q” to that skill ALSO while it’s checking?
And what happens should there be an available agent in that skill (2), will it be delivered to that agent, and considered a “dequeued” call in the first skill?
Any info would be awesome…Thanks!
When you are doing a “check skill 2 pri m if available-agents > 0” does it “q” to that skill ALSO while it’s checking?
And what happens should there be an available agent in that skill (2), will it be delivered to that agent, and considered a “dequeued” call in the first skill?
Any info would be awesome…Thanks!