Search results for query: *

I have a CS1000 7.65 that I am trying to send toll free traffic from to a Cisco SME or CUCM via session manager, because we are disconnecting our local PRIs. I have tried every scenario that I can think of for days now, and I get a fast busy. I send other traffic between the systems okay, so I...

CS1000E 7.6 and that's what I thought that cabinet needed a MC32S card to be able to communicate; but a rep from vendor (they have all new not very experienced techs) said cabinet was ready to use and did not need a card installed; so I was second guessing that. in this MG1010 cabinet is MGU...

I have a couple of analog cards in a cabinet, and for some reason these modems we program are not able to access AC2 dialing as our other cabinets do. The cabinet only has these cards in it and not a M32S card, is that needed for analog operations/dialing out? I am sure there is something I am...

YES that's what I needed...Thank YOU!

Does anyone have a bayface template for the MG1010 cabinets? any assistance would be appreciated! thanks!

Thank you for the replies! However we do not wish to have the cell voice mail affected in order to accomplish our desired result. I was thinking that somehow I could manipulate it to where (possibly with SFA) the pbx would revert call back to the original dialed DN mailbox of 8000 in the call...

Is there any way to use SFA to make call go to original mailbox? For instance if I set up DN 8000 to forward to external, either on set or phantom or acd; and if its not answered by external cell then call go to mailbox 8000 on call pilot?

I have a CS1000E and I need to set up an extension that can be forwarded to cell phones, and I typically do this via a 5 digit nonDID phantom; but I need the call to go back to the original DN voice mail on call pilot system and not the cell phone voice mail. Can anyone assist with this?

Thank you all for the input! I will try to packet capture and see if it shows anything and double check servers as well. I was referring to the MAC addresses of the phones themselves (on boxes) being different sequences, as yes I know the MAC addresses are different for each phone. I just...

it did at first but then issue changed; 1st was row 3 6 9, then it was row 1 4 7, then it was Mute....same issues on all phones reported at each time....only on 1120 sets. Some of these are at one office others are at another office, both in the states; now reports of same issues in mexico site...

yes these are mix of refurb and new; haven't had issue with any of the 1140s we have deployed and same features/functions on those.....its odd ??? just wondered if anyone had same issues too ?

Wondered if anyone has experienced problems with keys on ip sets? We have cs1000e 7.6 with 1120 and 1140 sets. Our phones have come from different vendors and have different MAC addresses, date of manufacture, etc. We began seeing issue almost right away after deployment of up sets, the...

We had tie lines connected from a CS1000 site to this BCM site; but we upgraded the CS1000 to an E and are using sip for most sites now. This BCM does not have SIP trunk, and we removed the tie. I am trying to figure out how to program the BCM to do a manipulation for dialing to other inter...

We just went from CS1000m to a CS1000e 7.6; and the phones do not show the display on softkeys for Callers and Redial. The CLS seems right on sets. I've tried to enter from set features in menu, but still not working. I would think it is a system setting for all sets as I haven't had to do...

can the supervisor headset be muted if connected to the handset port? the majority of our headsets are smith corona quick disconnect cord type, so for that option I would think that we would need to also keep a cord connected that the SPV could just walk up and connect to? we thought about the...

thank you so much! that's exactly what I was thinking, but since I haven't used in call center environment before I wanted to make sure I was correct!

i have a couple questions regarding the 1140s as agent sets (as 1150s are not being used any longer)....has anyone used an effective and cost efficient method for supervisor "listening" since this phone does not have the 2nd jack available? Also we use Symposium and Verint.... thus on the 3905s...

disregard this please! I found my answer!!!

we are using cs1000 7.6 and symposium , and I am trying to figure out how to get the TN to acquire for some new 1140s to be deployed as call center agent sets instead of 1150s? we now see DN and POS acquired , but I know from examples ive seen in these forums on cs1000 that the TN can actually...

i have noticed that some have key 1 as SCR and some have as key 3...wondering if that makes any difference at all? we have AST 00 01 (0 is ACD queue and position, and 1 is agent extension) with IAPG 1 and LHK 1. Also wondering if this could be issue with the 1150 sets? thinking about trying...