pbxgirltech
Programmer
i have a couple questions regarding the 1140s as agent sets (as 1150s are not being used any longer)....has anyone used an effective and cost efficient method for supervisor "listening" since this phone does not have the 2nd jack available? Also we use Symposium and Verint.... thus on the 3905s we had agent queue and POS on key 0 and users extension on key 1 and both were acquired and monitored, and MSB key 8, NRD key 9, ASP key 11; but some agents such as helpdesk had other extensions as well on keys that need to be maintained as well....the issue is that we can lose ASP but need to keep the rest....anyone have this same scenario and how do you have the 1140s programmed as far as MSB/NRD/ext.? apparently these sets only have 6 programmable keys, and vendor is saying only ones we can use are 0/1/2 as others are for ACD? If anyone could respond ASAP that would be greatly appreciated, as we are in urgent need of getting these issues addressed before proceeding!!!