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cs1000e iapg question

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pbxgirltech

Programmer
Oct 9, 2006
87
US
CS100E 7.6 using symposium and verint : i am confused on IAPG setting 0 or 1, and i am finding conflicting answers and programming...what exactly does this affect and how should it be set for an 1150e agent set please? We acquire both DN and POS, AST 00 01
 
iapg should be set to 1 if you want to record the phone

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.
 
We have the same setup in our Call Center

IAPG 1
AST 00 03

THIS MEANS:
Meridian Link Unsolicited Status Message (USM)
group

IAPG- assigns AST DNs to a status message group
defined in LD 15. These groups determine which
status messages are sent for an AST set. The
default Group 0 sends no messages, while Group 1
send messages (to Varient interface)

AST- we record thru Varient keys 0 and 3

Hopes this helps
 
how do i see what messages are in LD15? i cant seem to find that
 
i have noticed that some have key 1 as SCR and some have as key 3...wondering if that makes any difference at all? we have AST 00 01 (0 is ACD queue and position, and 1 is agent extension) with IAPG 1 and LHK 1. Also wondering if this could be issue with the 1150 sets? thinking about trying to set up one as 1140 instead?
 
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