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I have a new IP office 500 with 8 analog pots lines & 1-5420 & 22-5410's + V.M. Pro. I have the following questions. 1.Main recept has a 5420 with direct appearence of pots lines. How do I change idle line preference?(when going off hook-graps line 1-they want to grab intercom) 2. When users...

We have a site with an Option 11c that had at&t as their provider for copper/pots-ground start trunks. They just switched to a new carrier that hands off voice/data through a Adtran.The Adtran uses the carriers T-1 as the in/out bound path for voice/data. The Adtran provides the pots/copper...

I have a site with a BCM 400 3.6. We want to add Digital Mobility for wireless. According to Nortel we need 3.7-(min) s/ware on the BCM for digital mobility. What is needed to take them to 3.7?---or should we go to 4.0? 4.5? Of couse we are looking for the lowest cost on material & labor time...

I have a customer with a BCM 50 that I need to order key codes for. I need their system ID # in order to order codes. They are to far to go out and get system ID #. Can I have customer retrive ID# by going into programming through the phone?(BCM isn't connected to LAN) This would save me from...

What about night mode?

The customer had full auto attendant day/night. They didn't want day A.A.-night only.After they changed programming it takes v.mail 4 rings to answer when they dial 770 to check messages? Night mode works o.k. How do you program night A.A. only & v.mail to answer immediatly when dialing 770.

The main line-(DID/target)only appears-no-ring on the back-up sets. They can hear the main operator set ring on inbound calls & before they started using c/fwd-external they would have a visual of the main line on their set & simply answer it when the operator wasn't @ her desk by pressing the...

Yes

I have a site that has their main did/target line appear-only on all office extensions. They back-up the operator who steps away on occasion-(she has 4 appearences of main DID) Each extension has their own direct DID appear & ring. Some extensions call fwd-external to their cell phones. When...

Does a CICS have hunt groups with 7.1?

How about a self-labeling phone-(3900 series type)for the CICS/MICS/BCM!!! How about being able to put the MICS on the LAN like Call Pilot!!! GUI INTERFACE FOR PROGRAMMING!! This would be nice........ MICS still has a place!!! Try putting a BCM in a furnance room next to a hot water heater...

I have a customer-(Dr's office)that has a CICS with 7.1 & CP 100. Main #'s/hunt group is front ended by A.A. All phones have call fwd N/A to v.m. They have 2-lines that are back-door #'s for other Dr's offices to call in on. Any way to have these 2 #'s keep ringing & not fwd n/a to some user's...

Yes-cwc3...I did post it @ another site. (FYI--Only other) If that was your reply on the other site --it was not really clear?? And if you knew the answer-why didn't you put it up on this thread?

What other place?

I have a site that has the above. They have their main #-(DID) answered by A.A. They want their customer service # answered by auto attendant with their own greeting & prompts. How do you program?? The PRI is in service group/trunk group 1.(No pots lines)I don't see a way to point a DID # to a...

I gathered additional information from the customer and it was all phones (both M and T series) on their Analog Trunks. We isolated the problem to the carrier (Dynamic VOIP Product that hands off to the Nortel's Analog Trunks).

The phone system was upgraded to 7.1. Customer is reporting that calls are successfully transfered from one phone to another and when the party picks up or during the active call the line stays connected but neither party can hear each other. I was talking to the customer from my cell phone...

Is there any issues going from a 4.0 MICS-to a 7.1 MICS? Any issue with older M-series phones on 7.1 s/ware? Any cabinet/NVRAM issue?(keeping old cabinet) I'm replacing NVRAM & PCM cards & re-programming + adding a Call Pilot 100. Thank you!!

I changed the time control items due to the customer changing their biz hours. I'm programming a new item #-but can not program the menu #. The previous items are programmed to run menu 0None for day mode. I can not enter-100None or 0None.The main day menu is 100. What am I missing here??Do I...

If you dial 4,5 or 8 it comes up as Denied in admin.