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Thank you Curly Cord. I'll see if I can get a 3.1 and try that.

I am having trouble doing a backup on a Call Pilot 100 2.0. I can log into the Call Pilot at 192.168.110.10 with my ip address of 192.168.110.12. I go to operations, backup and exit out of the browser. I get into the BRU and set up a place for the backup to save. When I give it the Call...

Thank you, I'll try and do that

Thanks Curlycord, I was thinking that it was going to come down to that. Would the CP 150 3.1 work on the MICS XC 5.0? Thanks for your help

I am running a MICS XC5.0 with a NAM 4.0 behind it. The NAM has failed and I can see that the fiber light coming from the NAM is out. Is there any way to fix this or some place to get a new fiber card for this NAM?

The reason that MB 10, general delivery, is assigned to a random ext is that anyone getting lost in voice mail their call will be dropped into the general delivery MB. If no one knows enough to check the general delivery mailbox the that message never gets acted on. Assigning MB 10 to some ext...

Look at the Dialing Plan. The "Default" = 7, which means if you are able to dial and office code + 4 digits without an area code that would be 7 digits. If you are always going to dial an area code even within the same office code as I do in my location, then change the default to 10.

Does the lines ever get answered by the AA if the receptionist does not answer? If not you should check the "operator" status under F982 to see if the lines are told to answer? You can turn on and off answer under operator mode.

I found where Jerryreeve answered thread 493631 and said that I would have to log into sysmgr select Mbox menue then press 1 to change to info menu. Then you can delete the mail box. My question is can I get to sysmgr through the phone or do I have to use a laptop. Where can I find...

I think that the ATA loop length is about 30,000 feet, 5 miles.

I have a customer that created an information mail box 30 and attached it to ext 30 because they are out of mail box seats. I need to delete this information box. I think that I have to go through sysmgr but I don't know the login and password for this. Can someone help with the login and...

The 1st installation has 4 lines on a CICS and they are all low volume. The 2nd installation that has only 1 line on a CICS has a cordless phone ahead of the system and the customer says that it is better using the cordless phone. I tried calling into 1000 cycle tone from the 1st location and...

I didn't know that I could stump everyone with a question.

I am running a CICS 7.1 Norstar and I have 2 customers in the same ATT exchange that are about 15000 feet from the CO that tell me that they have poor volume on transmit and receive. I can raise the receive but have no control over the transmit. Under lines there is an option for Long, Medium...

Thanks Joe. I'll pass this along to the customer wanting this.

Some one is looking to put a phone off site that has a CICS. Is there a devise that could attach to a CICS that would allow an IP phone to work on a CICS 7.1?

I have a MICS 5.0 and a NAM 4.0 and tried to delete mb 272. Mail box 272 is a subscriber mb attached to ext 272. When I hit delete it says that the mail box is in use. I pulled a report of the CCR trees and 272 is not in a CCR. There are no messages in the mail box. What else will give me...

I believe it is 128 target lines on the system.

I was afraid of this. I'll just have to tell the customer that with this version I can put the Feature 811 under a button. Thank you for the fast response.

I have a MICS 5.0 and am trying to turn on called ID so that when a call comes in the ringing phone can see the calling number before the phone is picked up. I can only see it before it is picked up if I hit Feature 811. Am I missing something? Thank you for the help.