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That fixed one issue. The telephone rang at the correct extension but the voicemail still wouldnt pickup without putting the alternate extension of the other phone. A reset fixed the issue luckily.

Can anyone tell me if there is a differene between Change DN and just clicking on the extension in element manager and changing the extension number manually. I have a BCM 450 and I had multiple user move when I enabled Set Relocation. When Set relocation was enabled someone later came along and...

I will try typing the efa dial string in the custom service next time i am on site. Can you explain the call barred. I dont see any reference to it in the manuals.

OK, i will try the *60 in the custom service. I thought i tried it but it didnt work though. Will this work even though i dont see the option to enable efa in the voicemail? Do i have to change anything in the transfer sequence options?

Someone has stated that EFA is a way to make an external transfer using the telco Recall/Flash through a a voicemail Custom Service. I have a TVM 50 and a TDA-30. The option it seems i need to enable is the EFA Transfer option in the parameters menu of the voicemail. The programming doesnt seem...

I have a TVA-50 with a tda-30 and cant seem to make the personal greeting for each voicemail pickup. After the call forward timer expires it gives the caller a generic message stating to press 1 to leave a messasge for the extension and does not play the greeting i recorded for the voicemail...

is EFA the transfer sequence code? What do you mean by barred?

I have a TVM50 voicemail and a TDA-30 hybrid system. I am trying to set an external transfer through an auto attendant (Custom Service). I can make it work using the transfer out option and dialing 9. I was hoping to be able to initiate a transfer sequence that could use the hookflash transfer...

I am tring to upload a wav file to a BCM 400 4.0 using music manager. When i try to upload it the file shows up right away in the file manager where it should take a minute to upload and does not play. When i upload the same file to a 3.7 system it works fine. It takes a minute or two like it...

I have a call centre reporting customer who was using MYSQL 4.1 for their call records and now it must be setup on Microsoft SQL on a different computer. I am not very familiar with SQL and need to move the records to the Microsoft SQL Server. Any help would be appreciated

Yeah I hear ya about the PRI. They want to try it. Most likely will have to upgrade to a 450 eventually. I knew it sounded logical that you could add 5 DSM 32's but i thought i remember reading about power consumption.

I have a BCM 400 3.7 which i will probably be upgrading to 4.0. It currently has 1 DTI card, 4 DSM 32 cards and 1 GATM 8 card. Can i remove the the GATM 8 and add another DSM 32. This would use all my busses and bring my digital phones up to 160. I just am not sure if the BCM can handle 5 DSM 32's

I understand how the vpn client works. I have it connected and can ping everything on the internal network. The issue i have is joining the workgroup or the vpn client so you can print share and file share with the other computers in the office when you are working remotely.

Is there any way when a user connects to a BSR 222 VPN client they are able to see other workgoup computers and their shared folders.

Yes they do have access to the sip trunks and no they do not access the voip trunks on the other system.

I have two BCM 50 3.0 systems with sip trunks between the 2. I want to be able to call between system on each CCR tree. For example, when i call system A i want to be able to call system B by just dialing their 3 digit extension in the CCR tree. Currently if i assign the extension a path in the...

I have a BCM 50 version 1.0 that keeps cylcing through the boot process. It does the same as any other system (two orange lights, then the bottom light flashes 10 times, then goes to one orange and one green light)]but after sitting at the orange and green light for about 2 mins it restars back...

The customer tells me there are no hunt groups or DND and he cannot call forward to any extension at all. When i had him type in Feature 4 followed by the voicemail extension it forwarded directly to voicemail as it should.

I am not exactly sure what mehtod he uses but when he looks under capabiliites in unified manager it says call forward all to the extension he typed in.

I have a customer with a BCM 400 version 3.7. From time to time when the use the call forward all feature it does not take the change. He has his phone call forwarded to another extension but instead it still rings the extension and goes to his voicemail after 4 rings.