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Turning the voicemail off works. Thank you hairless!

IPO 500 V2 R6.0 (8). Users want unanswered calls to ring their desk phones, forward to their cell phones, and finally to their cell phone voicemail. Currently they are set to forward no answer. Incoming calls ring the desk phone, forward to their cell phone, but the desk phone voicemail answers...

I changed lines 5 & 6 to VMS cover and that solved the problem. Thank a lot exsmogger!

I set VMS cover rings for x16 to 2 rings. I confirmed that VMS cover rings to x10 is 3 rings, the test call to x16 line 5 again rang to x10. I removed lines 5 and 6 from x10, made a test call to x16 line 5 and got ring no answer. Not WAD! FYI this is a PACS R6.0 C01.

My customer has a Partner ACS 308 processor with 308EC modules and Partner messaging. One user (Ext. 16)runs a seperate business and requires a two line hunt group on his phone (Partner 18D). The customer ordered two lines from the carrier in hunt. I added the two lines in hunt (line 5, and line...

...still working. I guess the 4th time was the charm!

The customer bought a 4th MLX20L that has been working correctly for a full day now. It is very surprising to me that 3 different consoles exhibited the same behavior but the 4th does not(to this point). Thanks for all the feedback!

I have considered replacing the processor but an upgrade is a better idea. I'll look into that. Correct, we are using the designated line cord for the DSS. Good suggestions thanks all!

I did check the wiring and cords. I ran the MLX20L directly from the 1st port on the 1st 408 MLX card where it was programmed but the console still locked up. I'm considering getting an MLX28D to see how that will work in place of the MLX20L. Syquest, I will try the troubleshooting steps you...

I did check the wiring and cords. I ran the MLX20L directly from the 1st port on the 1st 408 MLX card where it was programmed but the console still locked up. Syquest, I will try troubleshooting steps you have provided, Thanks.

Thanks exsmogger. We actually had 2 replacement MLX20l's onsite and swapped between the original and the replacements and they all became locked up. The original MLX20L has 2 DSS's connected as well but we tested with and without the DSS's with no success.

I have a customer with a 3 cabinet Merlin Legend, R7.0, V10.0, CKE4 Processor. The operator console, MLX20L in QCC mode, keeps getting locked up to where it is unusable other than to answer a call. The speaker phone, transfer, start, release, Menu, inspect buttons don't work. Tried a different...

I thought it wasn't dialing through the VM but it was, I changed SC 6 to e transfer and it works! Thank very much Kwing!!

My customer reports that when NS is on, outside callers can dial directly to extensions in the 100-199 range (DID's), but not extensions in the 600-699 (DID's). What would I need to do to allow access to the 600-699 range? Merlin Legend 7.0 V10.0 NIGHT SERVICE INFORMATION A OPERATOR...

I have it now. Thanks very much tlpeter!

I've been told it's on the User CD but I can't find it anywhere. Thanks in advance.

I have a new wireless Avaya 3810 phone fully charged, and plugged into a digital port on an IP 406 IP Office 3.2(55). When I press the talk button, it says "Aquiring Link" in the display but there is no dial tone. The installation manual Specifically says the 3810 works on IP Office. Any ideas...

That worked, thank you so much TouchToneTommy! Tek-Tips rocks.

Wow, thanks very much Tim! I have been super busy and unable to spend much time on this. Thanks for running your bench test. I will have the customer get the upgrade and let you know the results.

I'm installing a brand new Partner with a 509 processor and a T1. I have to change the mode to hybrid so I can pool the lines. To change the mode of operation, I press #198 and the display says "enter the system password". What is the system password? I tried #403 but that affects telephone...