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The 266344 worked. We're in and rebuilding. Thank you to everyone.

-If states Password then you lost ALL programming and msg's and need to start from scratch." That seems to be exactly the case. The manual I have states initial setup password for F 983 is 266344, but that may be something specific to the pbx's from J & J communications who's name is on the...

It's a Flash. Not sure of software level. I will have them try f980 and see what happens.

I need to preempt this post by explaining that I don't know anything about Norstar systems for the most part, I do not have physical access to the system. Unfortunately it falls to me to sort it out. The problem was initially reported to me as users being unable (all of a sudden) to access...

Apologies for the vague subject, but since I don't know what's wrong, the best I can do is describe the symptoms. The 11c at a location I am working on is intermittently experiencing card failures. It began with the sole Analog card's red light turning on, causing all 500 sets to ring fast...

Thank you, that sounds good.

I would like to take out one of the M7310 sets at one of my locations and replace it with a cordless T7406. Is this basically hot swappable, or is there any sort of programming that needs to be done to the PBX? I am not concerned with programming specific buttons on the T7406, as all it needs...

GHTROUT, In my testing, CID shows as "Unavailable" when making a local call (say calling my cellphone from my desk set.) We are a forms printing company so as far as I know there are no special circumstances. I am not entirely certain if our voice data uses our MPLS T1 circuit, a PRI, or...

Hello all, I am wondering if it's possible to make only a single set which has a DID on it show up with a caller ID on outbound calls. Presently CID only works internally, all outbound calls to customers and the like show up blocked/no cid on their end. One particular employee has some...

UPDATE: Got it, sorry to waste everyone's time. I did not think until after submitting, to look in the Voice Services menus in mermail. That was the problem. Thank you any way.

Got a strange one here. The following set has 4 DN's mapped to it, 290, 223, 295, and 296. All but 290 have their own voice mail box (mermail) and different greeting. 223 and 296 both CFNA to their own mailboxes and greetings. 295 however does not. It rolls to an entirely different voice mail...

Gotcha. Thank you very much, again.

Telebub, Thank you, this worked. Of course I don't know how to record a greeting for a Menu Service, so right now after 30 seconds (I changed toft) an autobot says "No greeting recorded, transferring to operator" but that's better than nothing. Thanks again.

Telebub, Ok I did exactly that, created ACD 7004 (random unused DN) and set OVDN on ACD 550 (queue) to 7004. It let me do it, but my tests did not work. 2 of the 3 agents were in, the 3rd was on make set busy (lunch.) I had the 2 agents call each other to busy out their lines then dialed in on...

Ok, ran into another snag. I went into LD 23, did CHG, set OVDN to X and then went back in and tried to set it to 0 and got: SCH0707 DN conflicts with existing number. Does this relate to what telebub said re: " I believe the OVDN has to be an ACD number so create a dummy ACD and NCFW it to...

Thanks to GHTROUT and all others, I did not see your replies before I posted that last (redundant) message. Email confirmations didn't come in. I will try this. Thanks again everybody.

Upon further reading I see that: TOFT 66 means 66 seconds before OVDN is applied? My OVDN is 7000, which interestingly rings my MerMail when called (usually 601 is used for MerMail.) Does this mean that if I change OVDN to 0 (my attendant DN) it will solve my problem? And will this in any...

I forgot to mention that the unanswered call sits in queue for a minute (I'm told) before going to VM. It is not instantaneous when all agents are busy.

I should preface this by saying my knowledge of ACD queues and related is limited at best, so I apologize in advance if I'm not making sense. Scenario: I have an ACD queue with several agents set up in it, but only 3 are active (as we have only 3 people on phones right now.) Presently, when a...

That's not a bad idea. Actually we're doing this because the staff at our satellite locations has been cut to a skeleton crew and there is often nobody available to answer the phone. And our one office person in each place likes to take a lunch break once in a while :)