Outbound caller ID on DID

[jdlrez]

Hello all,

I am wondering if it's possible to make only a single set which has a DID on it show up with a caller ID on outbound calls.

Presently CID only works internally, all outbound calls to customers and the like show up blocked/no cid on their end.

One particular employee has some contacts which will not take their call due to lack of CID.

But I don't want to enable it system-wide.

Am I making any sense?

Thanks in advance.

 

[GHTROUT]

When the general employee population makes any calls, is caller ID "blocked" or simply "not available"?

Is it possible only log distance is lacking caller ID? - but local sends it?

Is that that you send generic "main number" Caller ID, but have one employee who needs "specific caller ID?

In health care and law enforcement, it is common to block the Caller ID right at the telephone company. It is much harder to "get around" that block.

When you use a traditional T1 (not a PRI) for long distance calls, the Caller ID is set up at the carrier - you tell them what number you want sent, and all calls include that number.

In other words, knowing what facility type you make calls over will determine if we can get this going.

That's a start



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[jdlrez]

GHTROUT,

In my testing, CID shows as "Unavailable" when making a local call (say calling my cellphone from my desk set.)

We are a forms printing company so as far as I know there are no special circumstances.

I am not entirely certain if our voice data uses our MPLS T1 circuit, a PRI, or it's own T1 (I have to plead ignorance there.)

We run our own Option 11c PBX, our DID's are provided by the phone co.

Not sure if this is enough info for you, but thank you just the same.

 

[Johnthephoneguy]

What you are asking for can be done on an option 11, it is working the way you want in most places, but like GHTROUT stated it all depends on what is going on with your circuits.
if the CO is sending out a certain number or blocking it then you won't be able to manipulate it.


JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[GHTROUT]

We won't be able to offer much unless you know how calls leave your facility. I would say knowing that is one of the more important peices of information that someone wishing to make changes to their system should know.



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