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Man oh Man, can I relate to these issues. I am in Kabul, Afghanistan. I got here about six months ago, and the big boys wanted me to get something so they could make conference calls, I suggested an IP Office since that was all they wanted, they liked the idea...

I performed the traces you guys mentioned many months ago, it was detailed, but all it told me was that indeed the disconnect was thirty five seconds after the caller hung up, which by the way, I found was the true scenario, if the agent disconnects before the caller...

Hello Jaag, Yes we are having the same problem, however, they are keeping me jumping around, so I haven't had time to get back, and now I will be out until January. The big plan is to get a new switch, this one needs major upgrades, and they would cost as much as...

Thank you everyone for all the good advice. What I discovered, was that this switch had a previous configuration on it, when it arrived here, even though it was supposed to be new. I think it may have been used for some training or demo after I left the...

I finally managed to get back in. I ran the wizard again, made it through, and still have the same problem, it shows thr media server as registered, but when I try to add stations, it tells me I have to administer the cabinet, I am truly mystified. I feel like wiping...

Oh yeah, did all that. Installed Linux, installed CM, built the Media Gateway, at first, it wouldn't register, so I went back through the wizard and rebuilt it, then, when I went into Terminal emulation, and tried to change the Media Gateway 1, it didn't exist, it...

Just installed a new S8300/G700, at first it came up, but when I tried to add a station, it told me I had to "Configure the Carrier/Cabinet" first. Tried everything, finally gave up and went to the wizard and tried to rebuild, halfway through it errored out, and now...

Hi Folks, I have asked a similar question before. My NOC/PSTN, wants to see the Caller Information, and extension in his Presentation Identifier IE, I have managed to get him the fields in some of his reports by modifying the IDSN Pub Unknown, however, he tells me...

Thanks for the info. It turns out, the guy before me programmed it thus; A call comes in on the E1, the first three digits are stripped, then it goes to the matching extension, in the "hunt to" field in the station administration field, he put the next extension they...

Hey Folks, I had a weird one yesterday. Received a call that a customer could not dial out. I went to the location and found that only the Attendant console could dial out, and that the attendant console had a button programmed for trunk access release, I tried toggling...

Hello JAAGB, I am indeed still having this problem. AWCC claims their settings are fine, I can only take their word for it, I have seen their trace, all it shows is a 30 or so second on the disconnect. What exactly did you show the provider in your trace?

Hey Phones1, I am not sure what is at MOC now. Probably a Siemens. Our Skype is working again, so not sure what was up. Actually, I am An Avaya Engineer, so I am more comfortable with that brand. That is the reason I keep coming here for help, no training...

Hey folks, I have an ISDX with three groups in a call center, we have 200 licenses(?) for agents, the super wants me to set all of the AICs so that an agent can log into any of the groups. Currently each group has about ten agents working at a time, he wants the...

Hi tektip folks, I recently made changes to outpulsed digits per your instructions, that seemed to work, thanks. I have a new issue now however. The CO switch Administrator tells me he sees a "Missing Presentation" indicator in his trace, I am not sure what he...

Again, to Phones1, I work for the folks with the MOC switch, and they have actually increased the compression ratio if you can believe it, we recently opened a new link through Karachi, it really helped our Internet speed, but they didn't dedicate any to Voice, I was...

Hey Phones1, Good to hear from a Vet of Kabul. As you may have seen, things have really heated up here lately, in many ways, we are more concerned with staying alive, than impeccable communications! I conducted Darkstars' test, and indeed the test reveals that it...

Wow, is it that easy? I will try it first thing in the A.M. Many Thanks

Hey Folks, Stupid question. How do I cahnge the outpulsed digits on a G3?

Hey Folks, Stupid question> How do I change the outpulsed digits on an Avaya G3?

Hey Folks, concerning the release issue, is there a way to check the switch side settings in the ACD, maybe switch release, or something? Thanks