Does anyone have a clue as to why every call into our queue does not release after the agent terminates it? Don't know squat about this system, we hope to replace it soon, but in the mean time the Call Center Manager is steaming. I just started working here three weeks ago, and have never worked on ISDX.
This is a GPT ISDX, here is the version (I think):
GPT LIMITED.LACE
ALL RIGHTS RESERVED.
iSDX
5.2.001 0001100 UK 09 27/08/97 A C 018
26/07/06 14:04:58
Sure hope someone can help me, I dread having to learn this system just to throw it away!
This is a GPT ISDX, here is the version (I think):
GPT LIMITED.LACE
ALL RIGHTS RESERVED.
iSDX
5.2.001 0001100 UK 09 27/08/97 A C 018
26/07/06 14:04:58
Sure hope someone can help me, I dread having to learn this system just to throw it away!