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After we replaced a CPU card for a NIC problem, we now get "CheckSum Error on Logger Files (688)" on Supervision. This is an old 8.7 logger, due to be replaced this year. When we run logger test from Supervision, it reports "CheckSum errors on the interface". But,it seems to be recording OK.

Thanks for the response Mr. Kiwi! We ran the reports for agents by group first. When we got results from the group that did not exist during the period of the report, we ran a group only report. We got the same results for that group. Though we had already done what you suggested; we realized...

Legacy 8.7 system been in use for many years. When we pull reports from old periods, results seem to be skewed because agents that were in groups 3 years ago are now in different groups. The results seem to refect the groups those agents are in now. Not when the evals were done 3 years ago. Does...

Win 2000 prof. srv pk 4

Getting "cmdspelling_click error 0" on some workstations, spell check works fine on the Supervision PC. Have tried reloading to no avail.

The application version was the problem. Thanks for your help.

Had to reinstall Nice tools on some Win 2k workstations. Now they get "Floating point divide by zero error" when they click on a call to play. I know I have seen this years ago but don't remember the solution.

Thanks RoamingKiwi: works great all your points were right on! Now that we have all these users: I need to enter groups and add agents to groups. once again, very little documentation. With over 400 groups to populate, I would like to use uploader for this. I don't see the field definitions for...

I would like to use the uploader application to add a large number of users. Does this applicacion overwrite existing users or just add users? How does it handle duplicates?

Don't have a solution for you; but I tried this on a reciently installed 8.9 system in my area and found the same symptom. This customer also has total+ QA.