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I am using the MICS & CP 100. I can't find out how to create the Control DN. After reading the docs it sounds like I need to setup a BC2, but it doesn't tell me how to do that. Any Ideas?

Hi Bliemsgirl... I am doing this today also....and I'm at the same point as you ... i think. Are you using the web interface for the Call Pilot? There is a really nice interface for the Basic Call Center in the web interface.

Wow, I stepped away for a few days and got the answer I wasn't looking for. That they are pretty equal. It seems like they are similar in so many ways. I must say that I spent about 6k for the system and setup and it has been working good so far. My installer has gone MIA and so I've...

I have just bought a Norstar MICS 7.0 with CP 100. It is just a little late to be finding this out, but I am getting the opinion that Avaya may be a better system. Does anybody who works with both Avaya & Norstar have an opinion which is better based on price & features? Thanks

Hello, I'm trying to configure our system to allow CLID log on all phones and not partition a log space for each set. I found that there are 600 CLID log items avail that can be allocated to each extension. I don't want it to work like that. I would like to have a central call log for all...

Has anybody dealt with this? Or is it not possible?

I am trying to get our CLID to display both the number and name when an incoming call rings. Right now only the name OR number will diplay based on the settings for that specific phone. How can I make use of row 2 on our phone MICS 7.0 & 7316e. This row of information is rarely if ever used...

I hadn't thought of changed the greeting ID. But that would work also. I'm just surprised that it wasn't easier to setup a quick fix for this problem. I suppose that most companys follow a strict open and closed schedule. I guess we'll have to make it work with the www login and the Night...

We do have the Callpilot web accessible and you are right that we can log in and set it that way. I just don't want to have an employee have to remember to push the button to turn off night service AND log into the web to set the business open. It seems like this would be a common issue...

I've check everywhere in the docs and online and can't find anywhere about a 1 button "Business Open". Or a simple way to set the company into after hours mode. This was very easy with our old Panasonic System, but not the Norstar. Since our hours aren't rigid we sometimes arrive early or...

Thanks exs... The non-business is also playing based on our table settings. Our CP is setup with time schedule of: Mor 8am After 12noon even 6pm non-Bus 6pm When it hits 6pm the non-business greeting begins to play. I would like to be able to push a button and have a "Were closed message"...

Hi, I'm trying to setup MICS & Callpilot 100 to manually be put into night service and play a "We're Closed Greeting". After many hours of search, I understand it works this way: 1.) Set Business Open >> No This will play Non-Business greeting at any time. 2.) Set Time Schedule to play...