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hi, has anyone ever used the RADIUS client to view call stats on your media gateway card? i want to set this up but don't know how. i have the IP trunk book that tells me to set up RADIUS but it doesn't tell me how. all it says is use OTM to turn it on. as usual, nortel has to make...

hi, does anyone know what the following log message below means? i can't decipher if it means that QOS alarm is turned off or if there truly is a QOS alarm: 08/12/2006 14:57:33 LOG0006 VTM: e2QoSAlarmGenerate: QoS Alarm (alarmType 2 alarmLevel 2) is suppressed because alarm notification is...

does anyone know if element manager has a reporting tool or a diagnostic area for dropped calls or problems w/IP sets? i have a branch office that is registered to our headquarters and they're complaining about dropped calls and sometimes they can't make calls. so i usually log in to their...

thanks gents, i'll give it a shot.

hi folks, i built a 500 set for a fax machine in one of our remote offices. the girl hooked up the TN to the house pair and the line is busy. i stat the TN and it's busy. then i go to LD 80, run a trac and the Switch says the TN is in lockout. why does this happen and how do you fix? i used...

good ole' john poole. always good to hear your 2 cents. thanks to everyone for the tips. we had Multinet, which was pretty bad, we're now looking at Telus and they are better, still not what we expected. i guess time w/tell how good they are.

hi, does anyone out there know a good PBX Maintenance provider in the Montreal area? we had a very bad provider, are in the middle of switching to a new provider and they're only a third better than the previous outfit. whatever you can recommend would be appreciated. thx.

thanks to everyone for the tips. one last thing. how come when i print the CFN in LD 22, i don't see any of the PWD info?

nice, thanks.

there are some small parts that you can replace, but overall, i wouldn't bother w/it. i replace phones or toss them at this point. not worth the aggravation, plus i don't have the tools either.

can someone tell me what EEPROM is and how to change it if i have to?

those are the only loads i want them to have access to. how do i create them? i think it's done in LD 2, but i don't know how.

hi, can someone tell me how to create logins for my field IT staff? i want to create logins and restrict them to Loads 20, 21 and 22 but don't know how. thanks in advance.

don't know about the card, could run anywhere from $2K - $5k. the phones are easier to find. i've seen them as low as $275, but we pay an additional $200 per license for each set, so that's almost 500 bucks a phone. if u know the exact card u need, get the part number and google it. or call...

so i was asked to set up a set w/the virtual office feature. changed settings in the CLS and am ready to test, but have never really used it. if u have used virtual office before, any tips?? i believe if u wanna try it in-house, you have to go to Services on your IP set, then select VO login...

i've never done this, but i would probably go into the server and do a search for audio files, whether they be .wav or something else. once there, see if u can copy them to a folder or CD. won't be easy, but it's a start.

does anyone know what to buy for a new hire that's hearing impaired? i have someone that started this week and we just found out today that she has this problem. she has a 3903 set. do i buy a new phone altogether or do i just need a special headset?

thanks gents. i think you covered everything.

does anyone know what loads are used to look at your ELan? i know you can print it in LD 117 but where do you stat the ELAN? how many loads are involved w/the LAN connections on a Switch?

scratch all that RPL stuff. out the ACDN 8921 and re-build as a phantom DN 8921. then DCFW it to the outside number. make sure you have XFA and CFXA in the CLS. i've done this a hundred times. once this is done, call the menu or SDN number and test your option. ACDN's are tricky and have a...