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Oh, do this after hours and while no one is checking voicemail. The setting change requires a reboot and if done while voicemail is running bad things will happen.

We had a problem similar to the ones described. Run a defrag on the machine to fix the messages dipping out and coming back. For the issue of cutting out all together set your network adapter speed and duplex setting to 100mb half duplex. Keep in mind if you run a nightly back up to tape on...

CCCv5 Why do some hunt groups show up and some don't? When selecting a target group in CCCreporter

Yup, case closed the update corrected it

Thanks for the reply. I will go ahead and do that and hopefully it'll close out this thread

We have v5.0.23 for delta server and have CCCv5

We have PC Wallboard v5.0.8 and Wallboard Server v5.0.7

I have 4 agents who are logged into 4 different hunt groups. They log into PC Wallboard by ext and use the advance view. The template is split into 8 sections where each pair shows call waiting in queue and longest waiting call per hunt group. The problem is that the info isn't correct...

Answer: uninstall and reinstall. Also remove IIS and ASP. Install in correct order and boom problem fixed

What do you need?

In the telephony tab of the user in manager there is a field called Allocated Answer Interval(secs). This controls how long the call rings before being forwarded. Your default value is too short for the voicemail to kick in, which is why you get a loop, so increase the value until voicemail...

I have CCCv5 installed on a WinServ2003 box. For some odd reason after doing a modify in the control panel the CCC reporting service is gone. When i try to run the cccreporter.exe from C:programfiles/avaya/ipoffice/reporting/bin/cccreporting I get a "windows service failed to start" error...

Thanks for clearing it up. It's not that bad we only have two custom reports and they aren't that intricate. Thanks again MrIPO

Fixed it. I just unchecked the all agents check box in one of the modules of Delta Server and restarted the service. It successfully picked up all the correct agents and I was able to login to PC Wallboard. thanks everyone who responded to my thread

Is there a way to migrate old custom reports to CCCv5. The CCCv5 reports directory have a .htm and .xml files making up 1 report. The old version is just a .rep file. Do I have to convert using crystal or am I over-thinking this? Thx in advance

I forced one user to login and they didn't show up in the Delta Server hyperlinked. I tried rebooting everything: switch, CCC server, phone, and phone manager. Nothing happened.

Why, in the Agent modules in Delta Server v5 some agents are hyperlinked and some aren't? This question correlates to the problem of the unhyperlinked agents can't log into PC Wallboard with their exts. It just continuously searches and I cancel it after 20 minutes of searching. If I enter the...