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  • Users: eajl
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  1. eajl

    voicemails cutting out

    Oh, do this after hours and while no one is checking voicemail. The setting change requires a reboot and if done while voicemail is running bad things will happen.
  2. eajl

    voicemails cutting out

    We had a problem similar to the ones described. Run a defrag on the machine to fix the messages dipping out and coming back. For the issue of cutting out all together set your network adapter speed and duplex setting to 100mb half duplex. Keep in mind if you run a nightly back up to tape on...
  3. eajl

    Incoming Calls by Target Group Question

    CCCv5 Why do some hunt groups show up and some don't? When selecting a target group in CCCreporter
  4. eajl

    PC Wallboard

    Yup, case closed the update corrected it
  5. eajl

    PC Wallboard

    Thanks for the reply. I will go ahead and do that and hopefully it'll close out this thread
  6. eajl

    PC Wallboard

    We have v5.0.23 for delta server and have CCCv5
  7. eajl

    PC Wallboard

    We have PC Wallboard v5.0.8 and Wallboard Server v5.0.7
  8. eajl

    PC Wallboard

    I have 4 agents who are logged into 4 different hunt groups. They log into PC Wallboard by ext and use the advance view. The template is split into 8 sections where each pair shows call waiting in queue and longest waiting call per hunt group. The problem is that the info isn't correct...
  9. eajl

    CCCreporter.exe

    Answer: uninstall and reinstall. Also remove IIS and ASP. Install in correct order and boom problem fixed
  10. eajl

    Custom CCC Reports

    What do you need?
  11. eajl

    Forward trouble

    In the telephony tab of the user in manager there is a field called Allocated Answer Interval(secs). This controls how long the call rings before being forwarded. Your default value is too short for the voicemail to kick in, which is why you get a loop, so increase the value until voicemail...
  12. eajl

    CCCreporter.exe

    I have CCCv5 installed on a WinServ2003 box. For some odd reason after doing a modify in the control panel the CCC reporting service is gone. When i try to run the cccreporter.exe from C:programfiles/avaya/ipoffice/reporting/bin/cccreporting I get a "windows service failed to start" error...
  13. eajl

    Migrating old reports to CCCv5 Reporting

    Thanks for clearing it up. It's not that bad we only have two custom reports and they aren't that intricate. Thanks again MrIPO
  14. eajl

    Why are Agents hyperlinked in Delta Server?

    Fixed it. I just unchecked the all agents check box in one of the modules of Delta Server and restarted the service. It successfully picked up all the correct agents and I was able to login to PC Wallboard. thanks everyone who responded to my thread
  15. eajl

    Migrating old reports to CCCv5 Reporting

    Is there a way to migrate old custom reports to CCCv5. The CCCv5 reports directory have a .htm and .xml files making up 1 report. The old version is just a .rep file. Do I have to convert using crystal or am I over-thinking this? Thx in advance
  16. eajl

    Why are Agents hyperlinked in Delta Server?

    I forced one user to login and they didn't show up in the Delta Server hyperlinked. I tried rebooting everything: switch, CCC server, phone, and phone manager. Nothing happened.
  17. eajl

    Why are Agents hyperlinked in Delta Server?

    Why, in the Agent modules in Delta Server v5 some agents are hyperlinked and some aren't? This question correlates to the problem of the unhyperlinked agents can't log into PC Wallboard with their exts. It just continuously searches and I cancel it after 20 minutes of searching. If I enter the...

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