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I have a customer that I recently aquired and they wanted to have some AA adjustments made. The way they wanted it set up is from AA dial 1 goes to ext 10, dial 2 goes to ext 11, dial 3 goes to ext 15 and dial 4 goes to ext 18. I got that programming done but I have run into an issue. Dialing 1...

kwbMitel, Thank you. I was thinking that was basically what I needed to do but you and Joseph both confirmed what I was thinking. Its an hour drive to the site and I just wanted to be sure I knew what I was doing before heading there. Thank you again for all your help guys.

Great, Thank you. I will try this on Monday and see if we can get it all working. I was never in the Military but Thank you for your service and Semper Fi from a Marine family. Grandfather, Uncles, Stepfather and Brother all Marines.

I have a customer that is a small hotel that just added a 800 number. It has been quite some time since i have worked on a SX-200 ML. I am trying to remember how to use tenents to restrict the 800 number from being transfered to room extensions but still being able to transfer to Admin...

I have a customer that several years ago had the system set up with copper lines with Delayed AA on incoming calls. They had an IT guy that managed to talk them into DID and going through a different company to set them up and after the other company couldnt completely figure everything out...

Once again, My main question/concern is, Is there something that I might have accidentally programmed or not programmed that would make the voice mail start answering all calls immediately and after a reboot on the phone system, WITHOUT doing any other programming, it starts ringing on phones again.

The problem is that the Telco used to install these systems, then they decided they will no longer work on systems at all. The closest Nortel tech is about 4 hours away. If we got a national company to service it, they would probably still end up calling us to show up on site as their hands and...

I have recently had to take over programming several nortel systems because the company that used to work on them got out of the telephone system business. I am normally working on Avaya Partner systems or NEC DSX systems and have not had any training on the Nortel systems. I have managed to...

I have a customer that I ended up taking over service and I am trying to make it so all of his single line phones pick up a line directly to dial out instead of having to dial 9. I know this is possible because I there are 2 out of the 6 cordless phones that work that way. I have looked through...

If you have an extension that is programmed with voice mail coverage but does not have a voice mail box assigned, when you transfer to that extension after your coverage rings that you have set in #320, you get "Your call is being transferred to the receptionist." Is it possible that maybe your...

That would be a Partner Voice Messaging. The others here on the forum will help a lot with programming it but I can provide a link to a manual for you. http://support.avaya.com/css/Products/P0170/Administration%20&%20System%20Programming

This question is really based a lot on where you live. Where I am, Sprint signal was better than ATT but the support if you have anything go wrong is poor so I would go with ATT since it has support. Take a look around you and see how many different stores you have of each and see how the...

Brian, Thank you for having so many manuals available for people to access online. We have a lot of paper manuals, but there are some that we either never got or have lost over the years. Having them online all in one place is really handy.

I forgot to mention, #309 only works with the newer Partner ACS systems. The partner 206 is extremely limited on what is available to program. I do not remember exactly what programs are available but I do know that the Partner Access Guide has a list of what programs work with it if you have...

The older 206 stand-alones do not give you indication that you are in programming mode other than the blank screen. #309 is not the program that you are wanting. What you are describing is auto line select. This is done by going into centralized programming from extension 10. After feature 00...

This is directly from the Partner R8.0 Install manual. Talking about SMDR call reports: Station (Extension). This usually is the extension that answered or placed the call. For redirected incoming calls, the last extension on the call appears on the report: — For transferred incoming calls: the...

Are the Cable ends terminated using either 568B or 568A? I have seen where a customer used a company to install a DVR for a security system to the network. They ran a Cat5E cable and tested it with just a wire-map tester. They had it terminated all wrong, but the same at both ends so wire-map...

If you make a backup using #124 on the old 308, as soon as you install the cards into the new processor, do a restore using #125 and it should all come back up the way you had it. The Voice mail is flash storage that saves everything on the PC cards. So no backup of the Voice Mail is needed...

They are actually different things. In the first step, you are just in the Voice mail programming. You create an extension Mail box. In the second step, adding the Voice mail coverage, You are in the phone systems programming. This programming is what makes your phone automatically go to the...

If your console has an inspect button programmed then you can go into each group (1-30) and then press inspect to see what group has all the other phones programmed into it. I would start with 30 if 1 did not work. The other possible way if you are using WinSPM is to go into the programming and...