Search results for query: *

It does indeed happen at all client PC's, web server and main server have both been rebooted

Thanks guys, but i am a full administrator and no work has been carried out Regards R

Hi On the symposium web client 4.5 we have lost the CDN check box, we currently have -1 showing! Also where their should be drop down menu's ie Config /skillsets there are non Any ideas? Thanks R

All Fixed Seems we had issues with one of the tables and Nortel have finally fixed it, more helpful than we give them credit for. Table at fault: NIeAgentLoginStat Fix (By Nortel remotely with no down time) 1. Make a copy of the table. 2. Dump the data out from that table into raw format. 3...

Indeed we are up to date on PEPs That is the first thing our engineers checked Still awaiting on Nortel

Hi Nortel are being very dificult as Symposium 5 is out of support !! Do finally have a ticket from them, though i suspect i'm 1,000,000 th in the queue !! Will let you know when they decide to help

We have an issue where the HDM service stops just after midnight every night, this results in the previous days figures not being available for viewing until the service is restarted. Has anyone encountered this problem and fixed it without destroying the Blue database. Our engineers seems...

We are looking to link symposium and calls answered to our agent orders to get conversion rates. Does anyone have a break down of the Blue database tables in symposium they can send me or point me in the right direction to find them Many thanks Richard

I would like to use DNIS as opposed to CDN to route the calls and for reporting. Is there a requirement to do something on the Meridian to recognise DNIS in the same way you do for CDN's Many Thanks Richard

Sorry can you explain in more detail. IDC? I understand how to program the switch for CDN recognition but not DNIS (if required).

I would like to use DNIS as opposed to CDN to route the calls and for reporting. Is there a requirement to do something on the Meridian to recognise DNIS in the same way you do for CDN's Many Thanks Richard

That doesn't sound easy, any chance of a walkthrough? How does it know the route to the CD player?

Still a new boy with Symposium and currently using default music. I know I can attach a CD player to the Meridian but how do I then tell the Meridain and Symposium of this new source? Regards

I seem to have a initial problem that I need help with. I have installed ADD on a agent PC and have PING checked it's visibility of the servers however when I run the application I get the following error: 'The Agent Desktop Display could not communicate correctly with symposium web client...

I have exactly the same problem and have just tried the suggested fix with no joy. Do I need to check anything on the servers themselves? Regards

Ok, I'm with you so far two questions 1. Are access ports different to IVR Ports? Under Global settings I am showing 10 Broadcast Voice ports! 2. How do I associate the voice segment in the variable? what elements are required? Thanks

Yes indeed, currently we use 'Give IVR' to play on hold messages but this is inefficient use of ports

Hi, I want to use the Broadcast message function in my scripts to save on voice ports. Can someone please advise from start to finish how i do this. ie. How i create the Broadcast message in application builder, where i then assign it etc etc. I seem to be leading myself up the garden path...

Just installed Call Pilot Reporting on a server, when we try to login to the reporter we get the following error: Could not create Config Wizard object. Login Failed. [ -2147221005 ] Any ideas, fixes etc Many Thanks

Ok I think I'm getting there and thanks for the help so far, just need to find the documentation that tells me how to broadcast over those channels