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A apologise for my poor scenario. Could you set settings with in your hunt group to go to a message on the TVM but still remain in its position with in that queue. I guess a simple one from start. -DDI-AA options. -Option 1 - Sales Group 601, Operator service on VM set to off. -Group 601 rings...

Evening all. Version 3.1 65 incoming call route has a destination of an external analogue line. 1st call rings fine. 2nd call is not returning busy its just cutting off? Is their an option blocking busy tone? Thanks

As above. Will the TVM effectivly queue? or is the OGM card needed? I believe the best method to be the latter but we keep hearing you can queue on the TVM no issues?

Hi all. I am currently an ACA certified Avaya IP Office Tech and our boss is making us do all exams for the ACM before we can do the hands on course. My question to you is me and a collegue were following the Implement Simplex courses. I know there were some changes and every time I click on...

I have tried importing. There is only 10 of my 150 in the remoteaccess folder.

Your best bet is to go to the reseller who you got the license from. They will be able to search the RFA database for your LIC number.

The Outlook contacts is setup with area code - Number Softphone has been tested with a raw number ie 123 and others and this has the exact same outcome.

Ah, hadnt thought about the numbering format. Will get this checked out.

I had this on lower levels. IS this switch running LCR Now ARS?? If so just take it out of the programming and re-test. Also the basics is the DS Module matching Base module level etc.

Wrong forum. However their is only 1 Music on hold source for this model. You may be able to mimmik some thing on transfer with VM Pro but How I do not know. To be honest the music would be as an end action rather than whilst on hold/transfer.

Have you allowed forwarding on the trunk?

In instances like this I would be looking at the way the PC/Network is saving the profiles and indeed what happens on a reboot IE. Are all the profiles still there with the same details.

Hi all. Using the ACM (UK/EN) Which is set to dial a 9 to get trunk access. We have an issue on the ACM softphone/Outlook not using the 9 which is preset in the PC's Regional/Modem settings. Is their some thing I am missing from either PC based options or indeed ACM programming. Thanks

What version of Manager/BIN files are you working with? Was trying to reboot a unit to accept 3.2 55 Bins for the DS module and it wasnt having it. Just happened to have Manager for version 3 on the laptop and I pointed the working folders to the correct folders a BAM! 1 Minute later the DS...

Searched Avaya and the tool kit I need the info in regards to 3.2 being able to be installed Via GPO does any one have it. Thanks

Hi all. I have a Win2K Machine with around 150 Dial up connections which I need to export onto XP Pro. Now with XP I can make a copy and move onto another machine however Win2k only creates a shortcut. Am I doing some thing wrong or is this feature not allowed. Thanks

Sorry to pester are there any thoughts on this at all?

Is your ISDN going up and down I think you have line issues. MShortCode Line: type=NoLine 0 Call: lid=0 id=-1 in=0 ShortCode MONChange (59) = [DonnaMcClure] Calling[state] Type=Default (100) Display [2.-1.0]

Faulty RAM?

Are you recording calls by chance?