Search results for query: *

Awesome, you hit the nail on the head redphone. Worked like a champ. It never dawned on me to us public-unknown-numbering.

I have a problem with denial event 1166. Below is some history and list traces. 2803 can call the outbound number successfully. 2888 cannot dial the outbound number, Several phones are unable to dial a particular number but most phones can. We have tried changing COR's, Route Patterns...

Can anyone tell me if if there is a Modular Messaging Outlook Thick Client that is compatible with Outlook 2010, 64 bit. We are using Modular Messaging 5.2.

Thanks jfh9219. your assumption is correct, the problem is the boss wants to know how many calls were warm transferred -vs- how many cold transfered.

Thanks for the suggestion simreal.

I am being asked to try and differentiate between warm and cold transfers. Other than creating a VDN for agents to transfer using warm transfers and a different VDN for them to use when they cold transfer, i don't know of any other way to get a count on cold transfers and warm transfers. Any...

Does anyone know if CMS Supervisor 16.2 is back compatible to CMS 13? I was told it was but I get a screen that tells me it is not compatible. Thanks in advance for any input.

Thanks everyone, Advocate was what I was expecting to hear. I heard it comes imbedded as part of CM 6 but I'm not sure.

Thanks dufus2506, I understand your vector and have it built that way now. I (my call center manager) would like to route differently to skill level 2 within the same skill. He only wants to report on one skill.

Scenario: I have 4 agents in skill 1, 3 agents with skill level 1 and 1 agent with Skill level 2. Agents with skill level 1 are busy, a call comes in and the agent with a skill level 2 gets the call. My question is; can I insert a 30 second delay to give the agents with a skill level of 1 a...

Can anyone tell me if it is possible to take back a call after it was transfered using a "route to" statement in a vector? I'm trying to route a call over the PSTN, if I get a busy or Ring no Answer after 3 rings I would like to pull the call back and continue using the vector.

Actually yes, a couple months ago, September timeframe.

Thanks for the reply, I know Error Code is 18 is busied out. The problem is I do not know what to release. Maybe I should have stated that earlier. I assume it's an IPSI but I'm not sure how to figure out which one.

CM 3.1.2 When I display alarms I come up with the following Warning on a tone board. Any ideas on how to clear it? Port Alarm Type Maintenance Name 00A WARNING TONE-BD When I display errors Ii get the following Port Mtce Name Err Type Aux Data 00A TONE-BD...

We are trying to impliment a Nice Perform Recording solution using MAPD with CVLAN. Apparently I also need configuration for SMS using on an AES server. Has anybody out there done this. I'm a novice at best with AES (v3.1)Using http://AES_IP_Address/sms/sms_test.php the connection fails. Any...

Clearing alarms only removes the alarm notifications from the active alarm list. It does not remove the conditions that caused the alarms. I have had this same problem with the USB modem. I monitor it very closly and disconnect the modem to reset it, a couple weeks later it comes back. I wish...

I have been using Message Manager and Audix 5.1 for inbound FAX service for years, works great. I just set up Audix for sending outbound FAX's, it works great. My problem is, I have over 50 cost centers that will utilize this service. My CAS shows the Audix port (extension) that made the...

Check with your network folks, there may have been LAN or WAN issues on switches and/or routers..

Hello All, Has anyone out there connected their Communications Manager to a Genesys System using SIP trunks? If so, is there some documentation I can get my hands on to help simplify the process. On the Communications Manager SIP Trunks and Sig Groups are built and work. (48 ports) Built...

On the change off-pbx-telephone station-mapping XXXX form you do not need to put in a prefix but put in the trunk group you want the call to go out. You need to assign feature access codes to Enhanced EC500 Activation and deactivation. Also you need to place an "EC500" button on the phone to...