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Thank you ZeroZeroOne!

I've seen other posts, but I'm still getting stuck. I have a menu with options 1-8. During this menu they want to have a "if you know your parties extension dial it now" option. The extensions are 7 digits long. The extensions start with 2 and 5 which are of course also menu options. How...

Hi we are running CM 7 and CMS R18. I have a VuStat display format configured. Object Type: Agent Update Interval:10 I have 3 elements: Shift-acd-calls - Ref: All average-acd-talk-time Ref:All Shift-Aux-Time-All For some reason it appears to be double counting the ACD calls. CMS shows...

Hello - I currently have One-X communicator up and running no issues. Recently a user requested to have a bridged appearance of another line, show on her station. I added the bridged appearance to the station in CM, but it does not appear in the feature buttons on Communicator. They can...

Bas1234 - Yes only one nic and IPV6 is enabled

I did too - sort of. I don't remember seeing exactly which processes need to be running, but I do remember that once the TTrace was green you should be good to go. I really need to find a way around this!

It's been days. Can you confirm for me that that service does need to be running? Every time I manually start it I get the error 1067 process terminated unexpectedly.

Hi - I recently installed IPOCC 9.0.3. I've got the configuration worksheet all set and loaded on the server. I've started the Import Jobber and it asks for the database login/password. I've entered them, and I know they are correct, but I'm getting the error please validate the dbuser and...

Hello - We have a DID (4005) that comes into a X-ported or virtual station, during business hours we route this number using coverage path 15 (in Cov path 1 Field) to a coverage answer group. The office is now changing hours every day, sometimes a lunch, sometimes at 3:30 etc. Using TOD...

Where does it tell you how many digits your hunt groups are? Thank you for your help though!

Figured it out - I knew it was something simple! Hunt Groups in this version are 4 digits! so my abb dial needed to be 7010009!

Thanks AvayaTier3! However my bcms login ids are set to no and the hunt group is not measured. This was working fine before we upgraded the switch, and now its not. The only thing I can find that we changed thus far is the fac - because this became an LSP we had to combine dial plans. In...

This is a Non-EAS environment. I don't even have the option to make this a skill....

ok, what else can we look at?

ucd-mia and yes my login feature code is 701 and its hunt group 9, but since the go to 999 I figured I needed 009 for it to work

That's been done - I've tried 701009 and 701009# and both fail - other ideas?

Feature code is 701 hunt is 009 abb dial button says 701009

Yes sorry - losing my mind today. Every time they try to login, it fails with one of the two above denial codes...

I know I'm missing something simple, but its been a while since I've played with plain old hunt groups. This is on a CM 6.3 Hunt group is programmed as ACD yes, queue yes and vector yes. Hunt Group has stations assigned as members. Stations have abb dial buttons that dial FAC+three digit hunt...

Hi Stinney - We are running CM 6.2 and had to add patch 4 to that system. Sorry for the delay in answering you! Thanks! Heidi