Collecting Variable Digits in an Auto Attendant

[phonegirl27]

I've seen other posts, but I'm still getting stuck. I have a menu with options 1-8. During this menu they want to have a "if you know your parties extension dial it now" option. The extensions are 7 digits long. The extensions start with 2 and 5 which are of course also menu options. How can I get around the inter-digit timeout? We do have variables, and I've tried a few options, but still always run into the timeout issue. Any suggestions welcome!

 

[ZeroZeroOne]

I think you'll have to live with a digit-timeout at some point but I can think of a couple of options.

Option 1: Live with the time-out on all calls

10 collect 7 digits after announcement 1234567 for none
11 goto step 30 if digits = 1
12 goto step 35 if digits = 2
...
[insert steps to only route to "real" extensions]
...

Option 2: Set an Option for dial-by-Extension [no timeout but does have an extra step]

10 collect 1 digit after announcement 1234567 for none
11 goto step 20 if digits = 1         <----- Dial-by-Name Option
....
20 collect 7 digits after announcement 1234568 for none
....

Option 3: Time-out delay for digits 2 and 5 only

10 collect 1 digit after announcement V1 for AA
11 goto step 30 if digit = 1
12 goto step 40 if digit = 3
13 goto step 45 if digit = 4
14 goto step 55 if digit = 6
...
[steps 20 on will only happen for digits 2 and 5]
20 collect 6 digits after announcement none for AB
21 goto step 25 if AB > 0
22 goto step 35 if AA = 2
23 goto step 50 if AA = 5
...
25 set AC = AA CATR AB                <----- Create the 7-digit extension
... [route to extension]

 

[phonegirl27]

Thank you ZeroZeroOne!