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TLP Thanks for that, i will give that a go tomorrow !

Hi Went on site today, IP500 4.1.14, user reporting something weird with their voicemail, system showing message waiting, when he checks the voicemail it says 1 new message, and the proceeds to dial an internal extension number, which gets answered, but they cant hear anything we say...

So looks like the cable is probably ok then, im next on site on thurs this week, will try increasing the rx gain as you suggest. On the analogue line settings, should it be set to loop start or loop start iclid ? TIA

Thanks for the reply Yeah i tried a RJ11 - BT cable today, dialed out via 5402 handset, i could see it sieze the line in SSA, but would not go any further, the handset would come up waiting for line, which made me think im either using the wrong cable, wrong analogue trunk settings, or both lol

Hi Guys 1 x IP500 with Analogue trunk daughter card installed, but how do people connect the trunk card (RJ45) to the BT analogue socket on the wall? Is their a standard cable set-up for this, what is the easiest solution ? Also what are the UK settings for analogue lines on the IP500, loop...

TT, ok i will give that a try when im on site next. Quick question under line subtype this is currently set to ETSI, Line signalling is CPE,CRC checking is ticked is this correct for UK/BT pri? I ask just as i notice alot of mention of Qsig in monitor traces.

Under line, I have 8 channels set. TIA

I seem to be getting a couple of occurrences each day every other day of the above alarm, and i would appreciate some help in interpeting it / narrowing it down, having had 2 occurrences today in the last couple of hours. The site has a Pri30 with 8 channels, Under SSA system digital trunk tab...

Hmmm not good, for my own sanity anwyays. Any of the DS or IP range support turning it off ? Seems like such a simple thing that its hard to see why there isnt a standard option on /off kinda thing.

Ah, not what i was hoping to hear, got a couple of users constantly doing my head in about how they want their phone silent on the keypad front. Is there no way around this ? Any news on the bug fix ?

Hi Is it possible to turn off the button tones, ie the tone generated from the keypad on the phones ? TIA

Provider thanks quick test over remote that seems to work a treat, ill try it first hand tomorrow when im on site. One quick question if i can save opening a new thread, is it possible to turn off the button tones, on 5410 and 5610 phones ?

Hi guys Thanks for all the replies, as i only want to force diff CLI on a per user basis, wont using 9N conflict with the system shortcode of 9N which is a straight forward dial 9 for outside line ? I think the other thing im slighlty confused about is how come this phone is able to dial out...

Matt Thing is that it shows the DDI number, when all i want is for this extension to show the billing number unfortunately and on the previous telephone system it worked fine in presenting diff CLI to DDI. As per my post above could be the prob lies somewhere in the shortcodes ?

No, the only thing i have under ARS is the default 50:Main, with no changes made, however after some further testing remotely tonight, the problem seems to exisit when using 9 to dial outside line. I have a system shortcode of 9N Dial N 0 for some reason this particular phone im testing on...

Im not sure quite which parts of the monitor trace to show, but ive attached a little below of a call i made out, does this show whats needed or you need more ? CALL:2008/01/0217:05,00:00:00,010,612,O,01554772149,901554772149,Sales,,,0,,""n/a,0 437412923mS CD: CALL: 0.3149.0 State=1 Cut=2...

Hi TheProvider :I assumed that this would have to be a user shortcode, as i only want it to apply to certain extensions, rather than a system wide. Puregold :Could you clarify what i need to check for and tick as an option in the monitor to check for digits being sent, although their previous...

Hi Im looking to create a shortcode for one of our extensions to force a different outgoing Caller ID to its DDI number. I created a user short code of ? Dial .sxxxxxxxxxxxxxxxxxx (xxxx being the number) 0 But i still get the DDI number being presented, the number im trying to present is our...

Yeah i just wanted to give it a go through making changes to this wiring as it may come in in handy in the future. I will get hold of a mod tap with a ring capacitor in, the other thing do i have the IP500 settings right ? Other than leaving it as a analouge extension no other settings need...

HI TT Yeah well in the BT master socket i was using there was a ring capacitor I assumed ?