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Thanks for that. I was going to go to site and attach directly and do a dump of the mailboxes.

A client tried to add a subscriber mailbox but it ends up as an information mailbox. I've deleted this mailbox and tried again and it still comes up as an info box, no option to select subscriber. Is there a digit to toggle back to subscriber from information box? I was wondering if they...

Thanks again everyone. I've got this working perfectly. I've been away from regular programming for a few years and forgetting simple things like what loads to go in is frustrating. I ended up building an IDC table to convert the LDN to a Phantom 500 DN that is dcfw to the VM. I did have...

I suspect the restriction permission list needs modifying.

Thank you. I'll have to go to site. I get a message when I DCFW to my SDN "You have been forwarded to CallPilot but the number xxxx does not subscribe to this service. Forwarding to an attendant."

No there is no IDC numbers. I think the call is getting to the CallPilot but does not like the SDN configuration. It will not transfer to the Voice maintenance prompt either even though both these numbers work internally. Incoming calls use an ACD that is NCFW to the reception phone (2616)...

I'm trying to set up an Auto Attendant for incoming calls to the main office number. I've built the application, recorded the prompts, added the number to the SDN table and can access the attendant from an internal station. The incoming calls currently terminate on an ACD that is on NCFW to a...

I have a customer with a CS1000 that would like to forward one of their stations to an "answering service" on their CallPilot (2.01?) on closed hours. What they would like is for the caller to hear a greeting and then select a menu item: eg. for hours of operation press 1, for directions and...

Thanks Curly. Algo sent 3 PDFs of good stuff.

Does anyone have a diagram of the RJ45 pinout for this Algo shelf? 4110 Shelf Specifications: Capacity: 16 4100R cards Power Supply: Included, 95-250 Vrms 47-63 Hz Input, 24V 3A output DIN connector Connections: 25 pair connector female for 1 to 16 digital ports 15 feet (4m) Maximum...

Thank you! I'll give them a try.

I'm trying to connect a customer stereo music source (8 ohms) to the BCM 50 music on hold port. Documentation says it should be a 3.3k ohm input. So far I haven't been able to find source of an impedance matching transformer.

Thanks once again for the help. Starting to get the jitters as the cut over is tomorrow and I didn't have any dial tone at the site plus I'm baffled with all the lisencing options. I was told I didn't need anything more for the basic mode. I have some time to work on the outgoing fax as there...

Thank you for your replies. This system is set up Key ULAW. It is equipped with 1 combination card and 1 TCM 8 with an ATM4 daughter card. I want an out going only fax to be able to select only one of the 5 CO loop start lines (and no intercom) The system has automatically assigned 2...

I have a fax that will be used for outgoing only on any available CO line. In the advanced settings I have chosen fax but on the button selection menu it wants me to select what look like all digital sets. I don't see an analog option. Is there some way of modifying the ALS so it doesn't...

I have tried the butt test with the feeds isolated from the switch. What I didn't think to try is each feed alone (with the other disconnected). ie. just the paging ckt on the switch with no music feed. I also didn't closely check the UPS if some of the outlets were unfiltered power. It is a...

I've just installed a BCM50 and the music and pages have a noticeable power hum. I have the BCM plugged into a UPS with the server(s), can this be the source? The wire from the BIX strip to the paging amp and music source is in shielded wire and I hoped that might be the source. The music...

Your appraisal of the installation is accurate. I have an idea of who may have done the job. After 20+ years in the area I've learned not to "explore" the wiring by pulling or opening doors. I have had occasion to repair one problem and put 2 more on. I've seen this same person punch down 2...

from what I've been able to read I would guess it is a KX-TD816. Photo attached on original post.

I usually work on Nortel products. Can anyone identify the model of this Panasonic system? I am going to move it to a new building and it would be nice to have manuals/documentation that details the cabling it has. There maybe some minor program changes required too. It looks like it has an...