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The far-end of an h.323 trunk group used the auto method to assign the first 31 members using sig group A then used the manual method to add the next 31 members using sig group B to make 62 member h.323 trunk group. The near-end of the h.323 trunk group is configured with all 62 members added...

We use phone type 8434D for One-X Agent softphone on the PC with USB headset without any issues throughout the enterprise. Te user had this same phone number set up in the PBX for One-X Agent on his previous laptop and never had any issues. Nothing has changed in the PBX for his station form...

None of the dialpad buttons or menu are working for a new install of One-X Agent 2.5.4 on a new Windows 7 64 bit laptop. The dialpad acts like it is only 2 dimensional instead of 3 dimensional. The voicemail button in the main One-X window is working and dials out when depressed. This is the...

I have installed a few 2.5.4 Clients and we are deploying the new client to all PC refreshes but haven't followed up with them for this issue. Calls are not being denied. All calls are still coming through to the agent on inbound. I will upgrade someone who would definitely notice if they...

One-X Agent 2.5 SP2 not beeping, ringing or playng zip tone for incoming calls. Calls won't ring through PC either. Active station ringing set to single. Sounds are not muted. Volumes are set to mid-range or higher. Incoming calls not ringing through PC external speaker either. Agents are...

With Envision we record screen capture as well as our at home agents' audio on Avaya IP Agent in Road Warrior who use Comcast Cable or Verizon DSL. We have a remote office in Jamaica that acts as an extension of our PBX but uses IP Agent in Telecommuter mode though their PBX phones. We have...

We are on Envision Click2Coach 8.4 and we are going to convert from CTI on a mapd to basic TSAPI on an AES server. Most of Envision's customers are using TSAPI because of the end of support for the mapd. The Envision engineers are use to making this conversion for under 15K and less if they...

Thanks but we are no longer sharing a T1 with this other company and we have no cable count in common as a result of the work done this past weekend at Verizon. Through Google I have found patches for Crosstalk referenced in PSNs 001340u, 001411u, 001412u. There may be more PSNs but there is...

I'm on CM 2.1, S8700s, MM2.0, CMSr3v9. After having Verizon setup 20 new DIDs to add to my existing 35 anyone receiving calls on DIDs 36 through 55 has either heard or had an inbound caller tell them that they could hear incoming fax call tones and other people on the line with them. Usually...

Description: When changing agents skills the system is allowing me to set up skills according to priority (i.e. set skill level to 2). All calls set as a level 1 as opposed to level 2 are to be answered first but the calls are being answered regardless of the set up. This is causing calls to...

MM 2.0 with Outlook add-in 2.0.1.

All users are on XP and Office 2003 but not all are at the same service pack/update levels.

We've successfully installed the MM client for Outlook on 30 users using a CD. On 2 users, one with a notebook and one with a PC, the installation began normally but quit with an error about the "media has changed". Has anyone seen this error? Thanks, Chris

ezncool, We have used Envision Inc's Click2Coach call recording system since Mar. 2001. It was implemented as a QA monitoring system and modified to auto-record credit card based sales and specific state legal recording. Previously the supervisors and QA reps would have to tie their phones up...

Mike, Adding the entries you suggested permitted dialing out correctly. The problem is resolved. Thanks for everyone's help. My entries were for 17xx556 and 18xx556. Thanks again everyone. Chris

Mdeeves, List Trace: dial 91847556 denial station 8444 cid 0x15d denial of event 1751: No AR/ARS route pat/pref D1=0x1c5 D2=0x15d Why only on LD with 556?

Tried your suggestion Susan and got a different problem: the pic is wrong and won't let me dial LD without using a 1010 number. It's a pIC problem that we thought had been resolved months ago.

Tried your suggestion and it doesn't have any effect. All 55x except 556, cause no problems.

610 267 484 215 1010xxxx The others are almost evenly divided having min/max = 11 or 7.

I have: Dialed Total Route Call Node ANI String Min Max Pattern Type Num Reqd 7 7 7 p5 hnpa n 702 7 7 p5 hnpa n 704 7 7 p5 hnpa n 705 7 7...