Unable to reach a few numbers 2

[MCLowCash]

Greetings, I'm having trouble reaching a couple of numbers
423-756-xxxx. Can someone suggest how I can troubleshoot the issue. When dialed I am getting 'Your number cannont be completed as dialed.' I have verified that they are working numbers however I can't get to them from our switch.

Thanks for your help,

MC_Lowcash

 

[CaNNaBiS]

The first thing I would do is try to dial them manually from the switch.

Put a 'trk-id' button on your phone, when you dial the number hit the 'trk-id' button, that will tell you what trunk your switch is trying to put you on. Look at the numbers just before the hyphen.

Next, do a 'change trunk xxx' where xxx is the number you collected above. Take note of the TAC code and then set 'dial access = y'

Now pick your phone up (must have console permissions) and dial the TAC code, you should now hear dial tone. And then just dial the number.

The next thing to try would be to do a 1010 dial around. For example, 1010+811 or 1010+220 that will help you troubleshoot whether or not it is your LD provider or something else.

Hope that helps, if not post again and I will try to help you some more!

#Definity on Efnet

 

[CaNNaBiS]

You should also do a 'status trunk' and make sure that your trunks are in-service and idle. If they are in a disconnected state that may indicate that you have issues with your provider.

Sometimes the easiest thing to do is to call your l/d provider and ask them to see if they can dial the number.

Oh, and something I find very useful on my new Definity that I did not have with my old one is the 'list trace station xxx' where xxx is the phone your are calling the problematic numbers from. This will show you exactly how the phone switch is trying to send the digits to your provider.

Also, try dialing the number at the end of the number string press #.

#Definity on Efnet

 

[1a22ip]

The recording is coming from the telephone company. The first thing I would do is call the phone company and open a trouble ticket. The public switch you cannot reach is 423-756 Chattanooga, TN CHTGTNNSDS1 9419 BELLSOUTH TELECOMM INC DBA SOUTH CENTRAL BELL TEL 472

Then sit back and insist they fix the problem.

Hope this helps
ED




1a2 to ip I seen it all

 

[MCLowCash]

1a22ip: I'm about call our LD provider now, I'm curious however how you got the information as to the location and provider of the other end.

T

 

[CaNNaBiS]

Yeah, thats pretty cool. I would like to know too.

#Definity on Efnet

 

[MCLowCash]

Should I call my LD provider of BELLSOUTH TELECOMM

 

[CaNNaBiS]

Hermm....cool site, maybe this is what he used:

http://www.nanpa.com/

#Definity on Efnet

 

[Bobg1]

First thing to do is try the command
list ars route-chosen 423-756-xxxx
so you know what the switch is trying to do
then look at the route and make sure it is the
one you want that call to use.

 

[SF0751]

This is the site I use to determine the location and telco for an area code/exchange combination:

http://www.cctec.com/apps/npa-nxx/

I use

http://www.nanpa.com

for straight area code information, but it does not provide information on the exchanges within the area codes.



Susan
[sup]Don't part with your illusions. When they are gone you may still exist, but you have ceased to live. - Mark Twain[/sup]

 

[Bobg1]

Susan, If you go to the nanpa site, over on the left you will see Central Office Codes. On that page you can download the assignment records. The US is broke down into 8 areas.

 

[MCLowCash]

Thanks for the tip on checking the trunk-id, I have 2 numbers that cannont be reached and they are both going through the same trunk group. When I press the trunk-id button I get '8-007' or '8-008' When I dial any other number I see something similar to '73-06' when pressing the trunk-id button. Is it possible that the dialstring is not going out correctly to the phone comany?

 

[SF0751]

Bobg1 - thanks for the tip!

Susan
[sup]Don't part with your illusions. When they are gone you may still exist, but you have ceased to live. - Mark Twain[/sup]

 

[CaNNaBiS]

MCLowCash,

What theat 8-007 and 8-008 means is that the call is going out on trunk 8, member 7 or member 8.

When you make calls, each following call goes out on the next member, so if you went out on member 7, the next time a call is dialed out it will go on 8, then 9 and so on. If you dial it and then it tries to go out an entirely different trunk it is because that trunk is full.

If you notice that the call always fails when going out on trunk 73, then it could mean that trunk 73 is bad.

#Definity on Efnet

 

[1a22ip]

First the site got the info from is

http://www.areacode-info.com/

Great site.

Second if the call is completing on Trunk 8 and failing on 73 the first thing that jumps out at me is the Prefix mark setting. Sometimes if a trunk is connected directly to the LD carrier the Prefix Mark is not needed it is assumed. For example if you are sending LD traffic directly to AT&T they do not want to see the 1 (1-NPA-NXX-XXXX). If this is the case the LD Carrier is treating the 1 as part of the Area Code (NPA). Also if the Prefix Mark is not passed to the local company it thinks that the call is local and will ignore the extra digits.

Did I say all that and does it make sense?
ED

1a2 to ip I seen it all

 

[MCLowCash]

I think I've figured it out, I changed the route pattern in the ARS analysis table to a different trunk group and the call is working correctly. It was previously routing through a private network trunkgroup.

 

[Bobg1]

That is where the list ars route-chosen xxxxxxxxxx
is handy, you can see how the switch will route a given number.

 

[shoehorn]

I have a similar problem but I get a fast busy signal for any long distance number dialed with xxx-556-xxxx. The fast busy starts right after the 556 is dialed.The list ars route-chosen 706-556-2744 comes back with identifier not found error.

Thanks for the help,
Shoehorn

 

[CaNNaBiS]

Do a 'disp ars ana 7'

What I have is:
Dialed Total Route Call Node ANI
String Min Max Pattern Type Num Reqd
7 7 7 p14 hnpa n
7 10 10 p11 fnpa n
700555 10 10 p15 fnpa n
711 3 3 p12 svcl n

Sounds like you have a missing route, I think it might could possibly be an improper COR on the station you are dialing from.

#Definity on Efnet

 

[shoehorn]

I have:


Dialed Total Route Call Node ANI
String Min Max Pattern Type Num Reqd
7 7 7 p5 hnpa n
702 7 7 p5 hnpa n
704 7 7 p5 hnpa n
705 7 7 p5 hnpa n
707 7 7 p5 hnpa n
711 3 3 p13 svcl n
714 7 7 p5 hnpa n
719 7 7 p5 hnpa n
722 7 7 p5 hnpa n
724 7 7 p5 hnpa n
725 7 7 p5 hnpa n
726 7 7 p5 hnpa n
727 7 7 p5 hnpa n
728 7 7 p5 hnpa n
729 7 7 p5 hnpa n

But I have the same problem dialing a fax at 847-556-1320.