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I've installed RLT once before and if I remember correctly, it was pretty straight forward. The Telco was using a DMS100, so the IFC was D100 and in the RCAP on the D channel I added ND1 and TAT.

Sorry Niseold, can you explain further? Do you have a primary and backup D already in place and want to add two more spans, or are you adding a backup D and a third span? If adding a backup D, see Telebub's instructions above. If you're adding additional spans, you'll need to change the PRI...

Okay, so if I'm understanding you correctly, this will be a back D channel to the primary already in service. Here is what you'll need to do; 1. add the loop in LD CEQU. 2. add the backup D channel in LD 17 ADAN. You may have to disable the primary D to do this, so you may need to do this...

Does this PRI require it's own D channel or will it be using the D from the existing span? Also, what kind of C.O. equipment is being used by the telco provider? What's in the IFC prompt on the primary D? Finally, how are the existing PRI trunks configured, E.G. CBCT, ISA, TIE, DID etc..

In LD 17, gate opener CEQU, change parameter YALM to FDL. Hope this helps.

No. I checked the programming in the NTPs and it's all set up correctly. Thanks for your input though.

That's a great idea. However, it seems to be happening quite often, which in turn causes issues with their Sympoium call routing. I'm hoping to find the root cause in order to stop if from happening again. Thanks for your quick response.

Wondering if anyone has seen this happen before. It appears that either all channels or only specific channels go into this state causing havoc with callers. The customer is complaining that callers are getting either wrong greetings, RNA or disconnected. We have done extensive...

I agree with HASAGO. Allowing 9 in the RPLs can be a security risk. Allowing the specific number in the RPL or creating an ACD DN or Phantom DN in the PBX which is DCFW'd to the external number has worked for me as well. Make sure the Phantom TN has CFXA in the CLS. Simply direct the caller...