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  1. AltaTelman

    Norstar sets reset themselves

    I have swapped sets in a couple of locations and the problem still happens
  2. AltaTelman

    Norstar sets reset themselves

    Which cards do you suggest swapping out
  3. AltaTelman

    Norstar sets reset themselves

    I already tried moving one set to a different port and the same problem happens I have reset the system before I have replaced the main cabinet and software a couple of years ago when only one set was acting up now four sets act up
  4. AltaTelman

    Norstar sets reset themselves

    So you think it is a line card? This system has a 2 port expansion with a trunk module and station module I have 2 LS/DS in the main unit, and 1 LS/DS in the trunk module All of the sets that have the problem are on the core unit ports 101, 105, 107, and 108
  5. AltaTelman

    Norstar sets reset themselves

    I replaced the wire connection and jack insert when this started a while back on the first set and it still happens. I have wiggled the line cords to see if the sets starts flashing and they don't. I cannot seem to make this happen myself
  6. AltaTelman

    Norstar sets reset themselves

    Have a MICS 3.0 system with M series sets 4 sets start flashing on their own a couple times a day. This have heen going on for a while with 1 set, but now it is 4 1 is a M7324 with cap reception set, 1 is a M7208 and 2 are M7310 sets I have checked wiring swapped sets change cable pairs on a...
  7. AltaTelman

    BCM50 Service Mode not working

    Yes the receptionist is the control set for all of the target lines
  8. AltaTelman

    BCM50 Service Mode not working

    The AA ring is set to 4 rings which is what the customer want in day mode. The target line number is the same number as the line appearance on the reception set
  9. AltaTelman

    BCM50 Service Mode not working

    I have a BCM50 Rel 2.0 that the service mode for night service will not answer the main line on the set Customer has a PRI On main reception set I prograsmmed the service mode key In ring group 10 I added the voiceemail dn only I assigned the target line to ring group 10 When I press the...
  10. AltaTelman

    BCM50 Rel 5.0 Backup to a network folder

    Thanks, pkello, and knbink, but after trying your suggestions, I still get a failed when I press the test button. I changed servers in my office from a Windows 2003 server that worked with no problem to the new windows 2008 server, and now have these problems. Any other suggestions out there...
  11. AltaTelman

    BCM50 Rel 5.0 Backup to a network folder

    Trying to setup backing up to a network folder on a Windows 2008 server and it does not work Full computer name: testts01.test.local Domain: test.local Shared drive for backups named backup user name: bcm50 IP address: 192.168.10.10 Network folder: \\testts01\backup User:test\bcm50 Password...
  12. AltaTelman

    PRI Noisy Lines

    I have a Customer with MICS 7.0 and a PRI. The incoming PRI calls have noisy static on the lines. This is for incoming only, outgoing calls are ok. I have tried a different DTI card and the problem is still there I tried changing the 6 port combo card and the problem still exists I had the PRI...
  13. AltaTelman

    External Call Forward BCM50 Release 2.0

    I was the customer location today, because they were having the same problem. Unfortunately the external call forwarding was working when I arrived. I checked the BCM monitor and all calls were logged. Ths customer now has 16 channels on their PRI. I was able to make 3 simultaneous calls to a...
  14. AltaTelman

    BCM50 5.0 Upgrade Issue

    Bostech, In your reply not sure what you mean by upgrading the image files. Not sure what the smart-update is, or where you get it. Please let me know. Thanks
  15. AltaTelman

    BCM50 No Dial Tone

    I will tell the IT person to check that these ports are open. Hopefully this solves the problem
  16. AltaTelman

    BCM50 No Dial Tone

    I have a BCM50 Rel 3.0 and two IP 1140e sets located at a remote location. The internet provider is a cable provider. The IT deparment of another company has installed a VPN between sites, using Fortinet routers (I believe 50B routers). These sets work properly at the location where the BCM50...
  17. AltaTelman

    BCM50 5.0 Upgrade Issue

    I am having the same problem. I tried the same things you did with no success. Did you figure find out to fix it. Any info would be useful Thanks
  18. AltaTelman

    External Call Forward BCM50 Release 2.0

    Yes, the system has the latest patches for Rel 2.0
  19. AltaTelman

    External Call Forward BCM50 Release 2.0

    There are up to 3 people in the office that call forward their sets externally on occasion. I am aware that for each call forwarded externally 2 channels are used for the duration of the call. We currently have 10 channels active on the system, and are looking at adding an additonal 6...
  20. AltaTelman

    External Call Forward BCM50 Release 2.0

    I have a customer with a BCM50 Release 2.0 with a PRI. The customer external call forwards their sets to their cell phones when they are out of the office. Every once in a while the call forwarding stops working and the caller either gets a normal busy signal or a fast busy signal. The only way...

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