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how can I find out what version of System Platform I have. I could not find a document including the one you mentioned that explained how to find out.

Hi, our Avaya Aura Messaging needs to be upgraded from version 6.3.3 SP 4 to version 6.3.3 SP 8. I wanted to know if I need to upgrade System Platform as well? We are CM 6.2.2. Thanks.

The 911 vendor is West Safety who bought out 911 etc.

Hi, we have been trying to figure out along with our 911 vendor why the Avaya system is not sending out the ELE (Emergency Location Extension). It is reading the public numbering table which we do not want it to do. Is there a place in the Avaya system (we are c.m. 6.2.2.) System manager 6.2.2...

yes, we have. does not help.

Is anyone using Aruba controllers (AP) and Avaya 3645 Spectralink phones? We are having some issues with them like calls cutting in and out, fading in and out, etc. We have Avaya CM 6.2.2. Thanks.

We have been changing the frequency to WMM so that the Avaya 3645 Spectralink phone can work on the network without the SVP server. This is in preparation for piloting the 8440 Spectralink phone. About a month ago, we started the frequency change. Now we have been getting complaints that the...

Hi, we are converting a company from a BCM 450 to a G450 Gateway. They have a backline that when it comes in, it has a different ring tone than the other lines. I tried making a new tenant and adding the phone (9611G) to it and the analog line. The backline is a pots line that comes in and...

Thanks. That worked!

The busy indicator will let me park the call but I cannot see the call on it when parked. I know the sidecar works for other calls like logging in and the buttons light for that. I do not understand why the light is not working.

this model 9611G does not support call-unpk. That's what it says when I try to add the button.

Hi, I am installing 9611G phones with SBM24 sidecars early next week. I am having problems with call park. I put speed dial buttons on for the 6 park stations. When I call the phone and park the call, I cannot find it. I know which park station I dialed but the light does not light by the...

it worked until the ipod touches upgraded to 7.1.1. Then it started doing the one way audio thing. Avaya had me use the iphone configuration utility to send them console logs. They said their app is working properly. They are telling me its the operating system. My question is why would it...

Is anyone using Avaya one-X communicator sip 6.2 on a cell phone or ipod? Does it work? We have two Ipod touches (5th generation) and they have ios 7.1.2 on them. We loaded this app onto them and they have one way audio when someone tries to use this app on them. I can hear them, they cannot...

is there a way to back the version down of the IOS so that it is compatible? Not sure if anyone has done this.

I have (2) 5th generation IPOD Touch devices and it does not matter if bluetooth is on or off. IOS 7.1.1.

Kyle, The Ipod touch lets me plug in ear plugs but its the same issue where if I call someone, no one can hear me. I am working with Avaya but so far they have not come back with anything.

We are testing the Avaya one-x mobile sip 6.2 app on the Ipod Touch IOS 7. When I try to make a call, the speaker comes on and the app does not let me unselect it. I have looked through the docs for the Avaya app and found nothing that mentions turning the speaker off. I have also looked on...

CM 6.2. 8800 with 20 gateways.

Hi, we are trying to use the deluxe paging and call park timeout to Originator feature without an attendant console. Can this be done? When we turned this feature on, the operators who are using the Amcom system to answer calls, could not park calls. I did notice that there are 3 attendant...