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...Other than a few words associated with this undertaking, I know nothing and would appreciate anyone that could provide some direction in this endeavor. What I’m tasked with is setting up SNMP traps on Avaya G450s that report out alarms to Science Logic’s EM7 (monitoring app). What I have are...

Was wondering what the going asset management standard is when an active configuration item (Avaya G450), is physically removed from one site, and added to another site. Should that configuration item be deactivated in the cmdb, and subsequently be added as a new configuration item once...

Can a Medpro/ CLAN amp>rj45 adapter be used for an IPSI? Or is the pinout different? Thanks in adavnce. Signal Corp NCO “To invent, you need a good imagination and a pile of junk.” Thomas A. Edison

Supervisor will not allow to transfer over to designer. Any more ideas? Signal Corp NCO “To invent, you need a good imagination and a pile of junk.” Thomas A. Edison

Via CMS Supervisor, when I attempt to run a Cus Rep I get report translation error, CMS server Error 28611 Report Translator failed invalid syntax in GEM file, but Report works in TE. The report use to work in Supervisor prior upgrading to Supervisor r15. Has anyone had this issue and what did...

Time on Callmaster 3 is different than the Disp Time on the PBX. Any one have an idea how to make the phone refresh, or buttons to push to get it to update its time? Thansk in advance. Signal Corp NCO “To invent, you need a good imagination and a pile of junk.” Thomas A. Edison

My question is regarding a "collect # digits after announcement ####" step following a "queue-to skill ### pri x" and the impact the collect digits step has on the queue-to skill step. Seems like I recall something like the collect digits will nullify the queue to step or something like that...

Does anyone know of a fix for ASA's inability to import Queue limit's when adding or changing a hunt? Seems that when Avaya changed the naming convention on the hunt form, they didn't think to do so for ASA. Currently using ASA ver 4.0.12 / rel build Feb 7 2007. Thanks in advance. KG

In an ead/eas-mia environment, why is it when you offer a call in queue (collect x digits after announcement) the option to goto voicemail/ wait in queue, the call get put at the end of line in queue? Or does this have no affect on the call's place in queue? Regards, Signal Corp NCO “To...

Does anyone know of a link or where I can find out what software load a certain release is? Thanks in advance. Regards, Signal Corp NCO “To invent, you need a good imagination and a pile of junk.” Thomas A. Edison

Can't Rec Annc or FTP Add. When I do a li integ, I count 200 annc, yet when I run a NLST from my FTP app, it comes back w/ a coun of 256 annc. Did a cha annc 257, prob still persist. What's the procedure for removing annc on the VAL that do not appear via li integ? Thanks in advance. Signal...

When I log my IP Soft-phone off and attempt to log back on at a later time, I sometimes get the following in a dialog box "lineOpen(): The phone driver could not be found." and am not able to log on. Any ideas? I'm using telecommuter mode and I'm using IP Soft-Phone Version R5.2 SP2 (5.26.3)...

...Never mind, it's MUTE SIG #. Thanks anyway. Signal Corp NCO “To invent, you need a good imagination and a pile of junk.” Thomas A. Edison

PS. Trying to make the 4620 H.323. Signal Corp NCO “To invent, you need a good imagination and a pile of junk.” Thomas A. Edison

Anyony one know the command that you would enter via the telephone keypad to completely remove the SIP bin file and FW off of a 4620? Thanks in advance. Signal Corp NCO “To invent, you need a good imagination and a pile of junk.” Thomas A. Edison

What command would one use to list the circuit cards installed in a Nortel Option 11C. Thanks in advance. Signal Corp NCO “To invent, you need a good imagination and a pile of junk.” Thomas A. Edison

BoBAz, I'm not sure I follow, would you please elaborate? Thanks. Signal Corp NCO “To invent, you need a good imagination and a pile of junk.” Thomas A. Edison

woody1976, The following is a vector script that provides a greeting and prompts the caller to enter their parties ext. It is written so that the caller is limited what can be dialed to prevent toll fraud. If you have a receptionist, instead of an invalid digits annc, you could route calls...

Any ideas why an "Inspect" button would cause ACD agents not to receive calls? Current System is running CM 3.1.2. Thanks in advance. Signal Corp NCO “To invent, you need a good imagination and a pile of junk.” Thomas A. Edison

Is it true that giving a CMS user the minimum allowable refresh rate to to run real-time reports (say 4 sec's) will it slow down the CMS server's processor in any way? If known, can you provide a link to the doc that details this subject? Thanks in advance. Signal Corp NCO “To invent, you...