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OK, i found if I manually update the button label in the .txt backup file, then that updates the phone itself after a logoff and then back on. Thanks for the help. Hope this helps if someone else has the same issue.

OK, figured out why it is happening but I am not sure how to fix it. Each phone that has the issue is set to automatic backup using an FTP server we setup. So any of the phones that do not have this enabled the label shows up properly. But for phones with the Auto Backup enabled the label shows...

Thanks AMriddle01 very much. Will give that a try.

all extensions are 2.830

Thanks tlpeter! Appreciate it.

not sure, how would i check?

So the label portion of button programming is useless?

yes the label is set to "VM

there is no "messages" button it is one we have programmed.

4610 phones. Office manager 6.1. IP office version 4.1. IP500 as stated above.

We have an IP Office 500 system and some users can see the button we programmed for voicemail access as "VM" but some other users see it as "*17". These particular buttons are from the user rights settings so they should be the same for all. They want all users to see the button as "VM" on their...

nevermind, found my answer in this post: http://tek-tips.com/viewthread.cfm?qid=1584074

How do i set this call coverage up? I set the 2nd extension as the Personal Operator but the call never got transferred to the 2nd extension.

can the call go to a user specific mailbox? For example. Caller hits 2, rings to 3 extensions, hunts to extension 14 mailbox. Another caller hits 3 rings to 2 extensions, then hunts to extension 22 mailbox.

Is it possible to have the AA pickup and a user hits '3' for example and that would transfer to ring 2 extensions at once. If no one picks up it would then go to a specific user mailbox. Is this possible with an ACS and Mail VS system? How do i tell the AA to transfer to a ring group? Thanks.

that did the trick!, the firmware upgrade and full reboot. you guys rock.

you guys are the best. Money is not the issue, i just want to learn rather that calling the guys who installed it for us. It is for a client so the client would get charged and i would get a cut. I just like learning new things and getting things done myself.

ok, the upgrade went fine, it did not wreck. The module is now 6.1 and the main system is 4.1. I am already running version 6 of the office manager app. Waiting for reboot to see if lines are now working. Thanks again guys.

where can i get the new firmware for the module?

OK, there is a Standard to Pro license upgrade installed.