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correct: no fax machine is needed. Once you set a vm box to fax only it will not ring. I have not test leaving voicemail in a fax only vm box. If both services (vm and fax are needed) The bcm will sort of distinguish between vm and fax but the fax machine on the other end must be able to pause...

The BCM monitor is a handy tool for this. It is available in Unified Manager/Install Clients Thanks Larry

As long as you have fax capabilities the extension will perform both voicemail and fax answering. After the voicemail greeting there is a message that tells a fax to "transmit now". The fax you are using to send must be able to pause long enough to get through the messages. I did not set the...

Remote access on loop start trunks Loop start trunks provide remote access to Business Communications Manager from the public network. They must be configured to be auto-answer to provide remote system access. A loop start trunk must have disconnect supervision if it is to operate in the...

I have a BCM 1000e with 3.6 and others with 3.5. How do I get to the command prompt? Do I have to connect directly to the BCM? With 2.5 I could access the Windows OS from the Unified Manager interface. Where is the access point now? Thanks Larry

Looks like caller-id is not identifying that particular caller. I get the same on on incoming calls. Thanks

I have an i2050 configured in two places: 1. DN REgistration/Inactive DNs reg'd 2. Inactive DNs/Set DNs (quite a bit of info here) Hope this helps. Thanks Larry

FAQ: BCM Voicemail/callpilot How do I reset the voicemail back to default? To default the BCM voicemail you need to do the following. You will need a T7316 handset or equivilant Press Feature 982 The system will then prompt for password Enter operator (67372867) The screen will display...

On my BCM1000 I have to set : Services/IP Telephony/IP Trunks/H.323 Trunks/Remote Gateway The settings here identify the remote systems for voip. Thanks Larry

On windows xp: Start/Programs/accessories/communications/Hyperterminal. Hyperterminal is a dial-up / modem connection applicatiion thanks squeexixmud

Any chance to reboot? Do a power off reboot. Check the logs under "Maintenance/Archlog/Browse Logs Folder" /logsFolder/IPRoute "Watchdog" logs etc. may be some clues there.

Try all the user name/password combos you know. Watch for a message just above the user Id.

Chris, Is java intsalled? Get the JRE from Sun.