HELP Main Number

[loaiza]

One of our locations has BCM, main number is a DID. Instead of ringing to the front desk, when you call this line, it goes to a generic Nortel greeting "The person you have reached is unavailable". Anyone know what that means? The site said no DND or Call FWD or NIGHT SERVICES is on. HELP

Thanks!!!!!

 

[hawks]

See if you can 0 out to anyone and see what line the call is comming in on. Because it may be comming in on 1 of the channels and not the Target Line set to that phone.

 

[callpilot]

The BCM monitor is a handy tool for this. It is available in Unified Manager/Install Clients
Thanks
Larry