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Aspect Spectrum is the old rockwell system where the workstation app needed to be tied to the phone. In Regular Aspect Contact Center this is not needed. The Instrument Number is programmed into the phone which an agent logs in to. Unless of course you are using an IP Phone on the workstation.

Plug something into that port on the coupler that is connected to board 0 (rightmost board when looking at the back of logger) and watch that error magically disappear. Or you can just unconfigure the unused trunks. That error is not generally a bad one. Just means the Logger doesn't see...

Mikey Brac, In R3 you have to give the user or profile permissions to the Reporter Categories. Accessories\User Admin\Add Resource\Reporter Categories then pull over the ones you want. Regards

All of the above replies are true, however if you set an expiration on the tape and eject it, you will not be able to write to that tape until it expires. Also, there is something else to look out for. If you have a problem with your logger or have it upgraded and something demands that the db...

Was tutorials.sh run on the AES? If you suspect Nice is the issue, try using the Avaya Dashboard tool to register those extensions manually and see if it works.

Not 100% sure but I think you will havea new AES with CM4 and possibly need CT Client 3.1 instead of 1.3. You will know as soon as you bring up the system. The Nice Driver will give you an error message telling you that the version is wrong.

This Error does not sound right to me... I don't recall any "Life Info" error message. The only thing I can think of is that you are running active directory integration and the respective domains are not in the same forest therefore the user does not authenticate. But that would mean you are...

Mike is correct. You cannot record VDNs. You can record by VDN, meaning the VDN number the trunk came in on within an Avaya environment. Alcatel pilot numbers are not recognized as VDNs, but they should probably show up as DNIS. Either way you cannot record them.

No offense Kiwi, I know you are a valued poster in this thread but you are providing misleading information. VDN is different from ACD Hunt Group Extension. VDN is the Virtual Directory Number and it is only needed in the device group if you want to setup recording schedules based on the VDN...

Thank You LED! So to clarify... If I have an application that archives files to the TSM via an API which will only send te file one time and will also send force delete requests to the TSM then the Management class should be set for No limit. And if it is set to 0 it won't save any of the...

Can someone tell me in layman's terms what is the difference between setting a management class to 0 or unlimted is? Thanks

In addition to licenses for the phone you will need to monitor the ACD huntgroup (skills) extensions as well just like with the CVCT. May require further licensing, but I don't know for sure.

The issue is I am a Recording Vendor and I need to tell the customer the number of max monitors on the device they can have. Our integration fails on half the devices we try to monitor because the monitors are maxed out. I have no access to their switch. I just want to give them a real number...

In order to record only a specific group of calls you will need some sort of CTI. Avaya CVCT, CVLAN, Genesys etc. Perhaps even your builtin CDR would work depending on what you want to do.

I'm looking for an answer here with relative certainty. In the various Avaya Definity based switches (i.e. G3, 8700), what is the limititaion for how many times a device can be monitored by multiple CTI Clients (I.E. CVLAN, CVCT, Genesys). I know CVCT can monitor the device once and its...

If you are using a BES Server for your blackberry then you are typically behind your company's firewall. In which case they can capture whatever communication they like. Most companies are now recording IMs, Email, and the like. In fact, it is now as of 12/1/2006, required by US Law. See...

In response to LadySlinger, The office splits the Holidays pretty fairly and more so in favor of his religion since the Parent Company is Israeli. Thats not really an issue. However when it comes to weekends where he is only available on Sunday and most of the problems will occur from Fri to...

Well its an ADIF3 card which means its a 9.01 logger. That means there is no MVIP cable its most likely an h.100 cable which typically elminates problems with specific slots since it's PCI rather than ISA. You replaced the ADIF3 card but what about the Daughter Board? did you use the same one...

Scenario: 2 SALARIED Support Personnel hired to do the same job. One not religous the other shomer Shabbas. So at Sundown Fri to Sundown Sat one is unavailable to provide the on-call support. If there is a problem over the weekend it is most likely to occur in that time window. Therefore...

Your probably using Avaya CT integration then. If so, you have to make sure those to stations (not the agent extension numbers) are in your device Group on the T-Server that Nice connects to. If you are using CVLan or Genesys integrations you have to update your device list on the Nice CLS.