We are about to upgrade definity Si cm 2.1 to S8500 cm 3.1.
We are recording digital & VoIP stations with Nice (LOG v8.8 and VoipLOG v8.9 and CLS v8.9). We have mapd with DLG on it and avaya CT 1.3 to connect NICE to CM.
We will upgrade avaya CT to AES.
What licenses do we need on CM for this CTI link to work with NICE and witch version of NICE do we need?
We are recording digital & VoIP stations with Nice (LOG v8.8 and VoipLOG v8.9 and CLS v8.9). We have mapd with DLG on it and avaya CT 1.3 to connect NICE to CM.
We will upgrade avaya CT to AES.
What licenses do we need on CM for this CTI link to work with NICE and witch version of NICE do we need?