Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Is it possible to record the phone coversations>?

Status
Not open for further replies.

Ilyam5

Technical User
Jan 17, 2007
13
US
I have a hunt set up for security. is it possible to record conversatinos on that hunt group. If yes do I need another module? I'm using AVAYA s 8100 and stand alone AUDIX message server.
If no - what products are out there that do that. i heard of company NICE but have no idea if they are compatible with avaya and how much they cost.
 
Nice or Witness will work with Avaya. Not sure on cost.

lever
 
In order to record only a specific group of calls you will need some sort of CTI. Avaya CVCT, CVLAN, Genesys etc. Perhaps even your builtin CDR would work depending on what you want to do.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top