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Is it possible to record the phone coversations>?

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Ilyam5

Ilyam5

Technical User
Jan 17, 2007
13
US
I have a hunt set up for security. is it possible to record conversatinos on that hunt group. If yes do I need another module? I'm using AVAYA s 8100 and stand alone AUDIX message server.
If no - what products are out there that do that. i heard of company NICE but have no idea if they are compatible with avaya and how much they cost.
 
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Nice or Witness will work with Avaya. Not sure on cost.

lever
 
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In order to record only a specific group of calls you will need some sort of CTI. Avaya CVCT, CVLAN, Genesys etc. Perhaps even your builtin CDR would work depending on what you want to do.
 
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