Search results for query: *

Hi Neil, Thank you for your answer. I should also mention that we need a system that can handle about 150 phones. I am not the person who decides what they will buy. Another problem is that they changed their way of supporting the phone system. I was supporting the Option 11c locally and...

Hello, If I understood correctly, there was a notification from the manufacturer about the end of life for the Option 11c. Our office is relocating. The Option 11c that we are using was installed about 10 years ago and it is shared with other offices in the building that will not move. I was...

Hello, Just an update: I started to do some cleanup in the PBX. As John mentioned in several posts, I used INV GENERATE SETS in LD 117 and then INV PRT SETS. With that information, I disabled about 20-30 phone sets that appear not to be in use anymore. I will wait several weeks to see if...

Hi John, I am sure the system needs a cleanup. I know that there are quite a number of TNs that are not used anymore because about 40-50 staff members moved out of this office a couple of years ago. I am not sure if deleting those TNs will improve things. Another recent event: we had a storm...

One more detail: This office will move to another location in about 7-8 months. They will have a new phone system but I am not sure what system. I guess they would like to avoid spending money on this system and use it till they move. Thx

Hi John, Sorry, forgot to answer your questions. There are about 120 phones in one office and another 15-20 in the other office but with much less use. Thank you.

Hi John, I am in a government office where people call to apply for social assistance. We have three queues (i.e. ACD). The phone system is shared by two offices from different ministries. Most of the users seem to be on DCH 14. The other channel (DCH 15) has less usage because they only have...

Hi Buddy, Thank you for your replies. It is my lack of knowledge and not the way you explain. Anyway, I printed what you showed and I got this: >ld 60 DTI000 .stat PRI* TRK LOOP 3 - ENBL FFMT/LCMT/YALMT: ESF/B8Z/FDL TRACKING SERVICE RESTORE: YES YEL ALM PROCESS: YES ALARM STATUS : NO...

Hi Buddy, Thank you for your reply. I am trying to understand your answer, because I have limited experience with telecom equipment. I believe that you are saying that the individual channels from DCH 14 (which is the one that becomes BUSY) can be configured to go to DCH 15. I am not sure if...

Hello, I hope I am using the right terms in trying to describe our problem. We have two trunk lines for the PBX. I believe that one trunk line is on DCH 14 and the other on DCH 15. At different moments during the day DCH 14 had all the 23 channels associated with it on "BUSY". So, when people...

Hi Mike, Thank you again for your time. I am learning as I go. I believe I identified the card. It is an NT8D02GA, as you correctly pointed from the first time. The TNs programed in the switch for Octel are in the something like 10-0-0, 10-0-1, 10-0-2, and up to 10-0-15. So I think these are...

Hi Mike, Thank you for your answer. I do not have to much experience with phone systems hardware. I am just IT support and, in the past, I was doing some small programing. Now they reorganized the way we work and this is not handeled by IT support. They have to create a ticket with Help Desk...

Hello all, I posted a decription of the problem here: http://www.tek-tips.com/viewthread.cfm?qid=1597962&page=1 Summarizing: ~~~~~~~~~~~~ - Option 11 integrated with Octel via 16 TNs programed as M2616 sets in a "hunt queue" (I hope this is the correct term) - TNs in positions 4 and 5 in the...

Hello, Thank you all for your replies. I believe I understand a little better now, and this also with the help from your answers, why the problem started. In the mean time a technician was sent to check our Octel system and everything appears to be fine on the voice server side. The log files...

Hi guys, Thank you very much for your time in replying to my post. I am not sure if I would be able to identify the "black box". I will try first to look at programming of the sets. They use M3903 and m3904 sets, and the reception has a console Nortel MERIDIAN M2250 ATTENDANT CONSOLE. My...

Hello, I was wondering if anyone might have any idea why this is happening: - The incoming calls are answered by receptionist and forwarded to an extension. - If there is no answer at that extension, the call bounces back to reception instead of going to voice mail box. - Voice mail server is...

Hello guys, Thank you for your replies. The problem that I see in using NCFW is the fact that it depends on the agents to log out, all of them in that queue. Sometimes they forget to log out. I was thinking that if I use some combinations of forward type voice mail boxes in the voice mail...

x11tech, thank you for your detailed answer. I don't think I have enough knowldge to fully understand what you presented in your answer. Anyway, I understand from your answer that the PBXs are not designed to do that. That was not very clear for me before. I wanted to do that at the level of...

Tnphoneman, thank you for your answer. I printed RDB in LD 21. I believe that by "port 7" you pointed to rout 7. Anyway here is what I got: REQ: prt TYPE: rdb CUST 0 ROUT 7 TYPE RDB CUST 00 DMOD ROUT 7 DES TKTP WAT NPID_TBL_NUM 0 SAT NO RCLS EXT DTRK NO ISDN NO PTYP ACO AUTO NO DNIS NO...

Hello, We use an Option 11c PBX and Octel 250 as voice mail server. I was wondering what is the simplest way to set up our three ACDs, each with 4-5 agents, in such a way that the queues would work only during the hours that the office is open, i.e. 8:30 AM to 5 PM. I know that, if all agents...